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Microsoft Dynamics 365 Customer Service: Latest Dynamics 365 Customer Service

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Alternate text parameter for OneDrive and SharePoint attached images in Teams

Article

Alternate text parameter for OneDrive and SharePoint attached images in Teams

Microsoft Teams will support adding alt text to OneDrive/SharePoint-hosted images shared in chats, enhancing accessibility with screen reader ...

M365 Admin 12 days ago 3

Microsoft Teams Mobile: Ask Copilot from Search

Article

Microsoft Teams Mobile: Ask Copilot from Search

Microsoft Teams mobile will let users ask Copilot directly from the search box on iOS and Android, with suggestions appearing after typing two...

M365 Admin 12 days ago 2

Viva Insights: GitHub Copilot metrics will be on by default, and the public preview opt-in setting is being retired

Article

Viva Insights: GitHub Copilot metrics will be on by default, and the public preview opt-in setting is being retired

GitHub Copilot metrics will be enabled by default in the Viva Insights Consumption dashboard starting mid-November 2026, retiring the public p...

M365 Admin 12 days ago 3

Microsoft Defender for Office 365: Move email messages to quarantine with a new remediation action

Article

Microsoft Defender for Office 365: Move email messages to quarantine with a new remediation action

Microsoft Defender for Office 365 Plan 2 introduces a new “Move to Quarantine” remediation action allowing admins to move suspicio...

M365 Admin 12 days ago 4

Microsoft Graph APIs for Copilot cost management

Article

Microsoft Graph APIs for Copilot cost management

Microsoft is introducing Microsoft Graph APIs for Copilot cost management, enabling programmatic control of credit spending policies, balance ...

M365 Admin 12 days ago 6

Microsoft Purview: Data Lifecycle Management increases the auto-expanding archive limit from 1.5 TB to 3 TB

Article

Microsoft Purview: Data Lifecycle Management increases the auto-expanding archive limit from 1.5 TB to 3 TB

Microsoft Purview Data Lifecycle Management increases the auto-expanding archive limit for eligible Exchange Online mailboxes from 1.5 TB to 3...

M365 Admin 12 days ago 3

Microsoft Teams: Retirement of the Turn off IntelliFrame option for online participants

Article

Microsoft Teams: Retirement of the Turn off IntelliFrame option for online participants

Microsoft Teams will retire the “Turn off IntelliFrame” option for online participants in meetings with Teams Rooms using Cloud In...

M365 Admin 12 days ago 4

Create project kickoff presentations with Copilot in PowerPoint

Article

Create project kickoff presentations with Copilot in PowerPoint

Copilot in PowerPoint will help users create formal project kickoff presentations, aligning teams on goals, roles, milestones, and more. Rolli...

M365 Admin 12 days ago 7

Microsoft Authenticator: Usability improvements for iOS and Android

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Microsoft Authenticator: Usability improvements for iOS and Android

Microsoft Authenticator will receive usability improvements on iOS and Android starting October 2026, including a refreshed home experience, c...

M365 Admin 12 days ago 4

Insights Agent V2 Frontier

Article

Insights Agent V2 Frontier

Insights Agent V2 is now available in Frontier, providing M365 admins tenant-level visibility into agent adoption and control over user feedba...

M365 Admin 12 days ago 4

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