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Dynamics 365 Customer Service Articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Microsoft Plans to Allow Users to Create Agent Blueprints

Article

Microsoft Plans to Allow Users to Create Agent Blueprints

The Entra admin center will soon get a new user role permission to control whether users can create agent blueprints. The control will be enab...

Office 365 for IT Pros 14 days ago 7

AI Agent Testing & Monitoring: Catch Failures Before They Reach Users

Article

AI Agent Testing & Monitoring: Catch Failures Before They Reach Users

Introduction An AI agent can sound certain and still fail at its job. It might choose the wrong tool, change a record without permission, or r...

Softchief Learn 14 days ago 4

Evaluating Enterprise AI Agents: A Framework to Prove Performance and ROI

Article

Evaluating Enterprise AI Agents: A Framework to Prove Performance and ROI

Introduction An AI agent can look impressive in a polished demo, then fail to finish a routine business task. It may find the right form but e...

Softchief Learn 14 days ago 5

SharePoint Knowledge Base – Team Memory, Curated by AI

Article

SharePoint Knowledge Base – Team Memory, Curated by AI

Every team has one. The person who knows. They know why the customer contract has that odd clause, which version of the spec is the real one, ...

Vesa Nopanen – My Metaverse Day 14 days ago 6

Article

Canada’s 2026 time zone updates: guidance for Microsoft SQL

Affected locations in British Columbia, Alberta, and Manitoba will not turn their clocks back at 02:00 local time on November 1, 2026. They wi...

Azure SQL Devs’ Corner 14 days ago 8

Article

What Is MAI Cyber Flash?

Microsoft Mechanics 14 days ago 8

Business Central 2026 release wave 2 (BC29): Design document reports with the updated Word add-in (New design components)

Article

Business Central 2026 release wave 2 (BC29): Design document reports with the updated Word add-in (New design components)

Hi, Readers.Dynamics 365 Business Central 2026 wave 2 (BC29) is generally available. More details: General Availability: Dynamics 365 Bus...

Dynamics 365 Lab 14 days ago 8

Planner: Planner Agent in Copilot V2 Improvements

Article

Planner: Planner Agent in Copilot V2 Improvements

Planner Agent brings Planner’s intelligent work management directly into Copilot Chat, enabling users to create, update, and manage personal t...

M365 Admin 14 days ago 11

Microsoft Copilot (Microsoft 365): Copilot response personalization – Memory citations

Article

Microsoft Copilot (Microsoft 365): Copilot response personalization – Memory citations

When Copilot Chat uses memory to personalize a response, users can now see what informed the answer. Select Sources beneath the response, then...

M365 Admin 14 days ago 7

Microsoft Teams: Loop meeting notes stored in the meeting organizer’s OneDrive

Article

Microsoft Teams: Loop meeting notes stored in the meeting organizer’s OneDrive

For non-channel Microsoft Teams meetings, collaborative meeting notes, including Loop-powered meeting notes and Facilitator notes, will be sto...

M365 Admin 14 days ago 5

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