Microsoft Dynamics 365 Customer Service: Latest Dynamics 365 Customer Service

Episode 5.7: Parallel Run & Cutover Strategy | How to Switch Without Losing Business Trust

What Is Dynamics 365 Customer Engagement? Follow a Lead from Inquiry to Support

A product inquiry sits in a spreadsheet, a complaint lives in an inbox, and a manager checks a separate report. When customer details are spli...

Microsoft Copilot (Microsoft 365): App Blocks

App Blocks enables M365 Copilot Chat users to turn their requests and data into rich, interactive experiences directly within the conversation...

Excel: Get and transform data with Copilot in Excel

Get your data ready, just by asking. Describe the data you need and how you want it prepared, and the new get data skill handles the rest. It ...

Dynamics 365 Project Operations: Configure actions on task grid

This feature extends Task Grid View Templates so administrators can configure both task columns and the visibility of supported task-grid acti...

Dynamics 365 Contact Center: Boost contact center efficiency with real-time streaming analytics

Real-time streaming analytics is built into the new supervisor application. An advanced streaming engine keeps metrics up to date with near-in...

Dynamics 365 Finance: Optimized Customer data entities

Dynamics 365 Finance introduces a set of optimized customer data entities that provide more focused options for integrating customer informati...

Microsoft Copilot (Microsoft 365): SharePoint Site Builder

This feature enables users to easily create new SharePoint sites with Copilot. Users can review and confirm a clear site plan before Copilot b...

Microsoft Teams: Workflow to automatically add tag members to relevant channels

Associate channels with a tag so members are automatically added to those channels when they join the tag. This helps teams keep channel membe...