Dynamics 365 Customer Service Articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Article

So many ways to search records in Dynamics 365 CRM! When do you use each one?

When you need to find something in Dynamics 365 CRM, you want to find it fast. Here, we encounter a double-edged sword: the CRM system, encomp...

Microsoft Dynamics 365 | Partners | Pricing & Cost | Dynamics CRM 13 days ago 8

Article

Databricks ADBC connector for Power BI and Microsoft Fabric (Generally Available)

This release is part of the broader ODBC-to-ADBC transition for Power Query connectors described in the Transition from ODBC to ADBC drivers i...

Power BI Blog—Updates and News | Microsoft Power BI 13 days ago 6

Article

Databricks ADBC connector for Power BI and Microsoft Fabric (Generally Available)

This release is part of the broader ODBC-to-ADBC transition for Power Query connectors described in the Transition from ODBC to ADBC drivers i...

All Power BI Updates Blog posts 13 days ago 5

Article

Databricks ADBC connector for Power BI and Microsoft Fabric (Generally Available)

This release is part of the broader ODBC-to-ADBC transition for Power Query connectors described in the Transition from ODBC to ADBC drivers i...

Power BI Updates Blog articles 13 days ago 9

Article

Delegate shared business processes to agents that are more persistent and proactive with Microsoft Copilot Studio

Delegate shared business processes to persistent agents that work across your organization, carry context forward, and improve over time. The ...

Power Virtual Agents - Blog 13 days ago 1

Article

Microsoft named a Leader in the 2026 IDC MarketScape for AI-Enabled Operational ERP

Microsoft Dynamics 365 is named a Leader for operational ERP, helping organizations connect people, data, and business systems to drive more a...

Microsoft Dynamics 365 Blog 13 days ago 11

Article

Copilot Studio Governance By Isha Kapoor | Copilot Studio User Group, Brisbane, Australia 15Oct2026

Power Tech Speck (Girish Uppal) 14 days ago 6

Article

AI Agents: Meet the Azure Cosmos DB vNext Emulator

Over a typical 2 day window, we record 10 times as many emulator sessions lasting more than 30 minutes for vNext as for the legacy emulator. O...

Azure Cosmos DB Blog 14 days ago 7

Article

How Can Dynamics 365 Field Teams Plan Safer Routes During Daylight Saving Time?

The post How Can Dynamics 365 Field Teams Plan Safer Routes During Daylight Saving Time? appeared first on Blog | Maplytics.

Blog | Maplytics 14 days ago 4

Article

App MCP, Part Two: Custom Tools Are Just Prompts

When I wrote App MCP: When Your App Becomes the Tool, one button stayed unexplored: Create custom tool. I assumed it would open something code...

Microsoft Dynamics 365 and Power Platforms Blog 14 days ago 7

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Dynamics 365 Customer Service Articles

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