Dynamics 365 Customer Service Articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Article

Container label support and Guest access controls for Entra ID Security Groups (part 1)

Microsoft is previewing support for sensitivity labels and directory settings for Entra ID security groups, with the intent of controlling gue...

Michev 5 months ago 22

Article

SQL + AI, hands-on: Join a free workshop near you

If you work with Microsoft SQL regularly, the AI conversation right now probably feels a little exhausting. Every week brings a new platform, ...

Azure SQL Devs’ Corner 5 months ago 24

Article

Every tenant, surfaced. #MicrosoftEntra #IdentitySecurity #ZeroTrust #CloudSecurity

Microsoft Mechanics 5 months ago 16

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Calling Dataverse Actions and Functions from Power Apps Code Apps

When building Power Apps code apps, one of the most powerful things you can do is reach directly into Dataverse to trigger business logic. Whe...

Inogic- Maplytics | Dynamics CRM Add-Ons | Development | Consulting 5 months ago 20

Article

25 Real-World Power Automate Scenarios for Assignment Practice (Beginner to Advanced)

Automation is no longer optional in modern businesses. With Microsoft Power Automate, organizations can streamline approvals, notifications, i...

Softchief Learn 5 months ago 30

Article

Exam AB-410: Intelligent Applications Builder Associate

Time for another exam post (I’ll actually be doing 2 posts around new exams this week), this time around building ‘AI Applications...

The CRM Ninja » Thoughts & musings from a Dynamics 365 Ninja! 5 months ago 25

Article

AI Is Not an IT Project. It Is a Leadership Decision.

Most organisations are experimenting with AI at the individual level, but few have tackled the harder questions: who owns it, how it connects ...

Forward Forever 5 months ago 27

Article

Model Router (with Claude Opus 4.7) and MAI-Image-2e in Microsoft Foundry

The Microsoft Foundry model catalog keeps growing — and I don’t believe I am the only one who thinks picking the right model for each ta...

Vesa Nopanen – My Metaverse Day 5 months ago 28

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20 Most Commonly Used JavaScript Scenarios with Sample Code Snippets in Form Script – Dataverse / Dynamics 365 CE

JavaScript plays a critical role in Microsoft Dataverse and Dynamics 365 Customer Engagement (CE) applications. While Power Automate and Busin...

Softchief Learn 5 months ago 28

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14 Most Used Realtime Business Use Cases for Plugin Scenario-Based Snippets in Dataverse & Dynamics 365

Plugins in Microsoft Dataverse and Dynamics 365 are one of the most powerful ways to implement realtime business logic. They allow developers ...

Softchief Learn 5 months ago 19

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Dynamics 365 Customer Service Articles

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