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Dynamics 365 Customer Service Articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Dynamics 365 Contact Center – Delight your customers with the enhanced chat widget

Article

Dynamics 365 Contact Center – Delight your customers with the enhanced chat widget

We are announcing the ability to delight your customers with the enhanced chat widget in Dynamics 365 Contact Center. This feature will reach ...

M365 Admin 5 months ago 11

Power Platform – Build Power Pages sites faster with AI coding tools

Article

Power Platform – Build Power Pages sites faster with AI coding tools

We are announcing the ability to build Power Pages sites faster with AI coding tools in Power Platform. This feature will reach general availa...

M365 Admin 5 months ago 11

D365 CE 2026 Release Wave 1: For Sales & Service Teams

Article

D365 CE 2026 Release Wave 1: For Sales & Service Teams

Microsoft continues to evolve Dynamics 365 Customer Engagement with updates that affect how organizations manage sales pipelines, customer ser...

Microsoft Dynamics 365 | Partners | Pricing & Cost | Dynamics CRM 5 months ago 21

Article

Detect configuration drift. #MicrosoftEntra #IdentitySecurity #ZeroTrust #CloudSecurity

Microsoft Mechanics 5 months ago 15

Introducing Microsoft 365 Business with Copilot: The new standard for small business

Article

Introducing Microsoft 365 Business with Copilot: The new standard for small business

On July 1, we're introducing new Microsoft 365 SKUs with Copilot built-in, designed to fit into the way small businesses already work. The pos...

Microsoft 365 Blog - Homepage 5 months ago 2

Introducing Microsoft 365 Business with Copilot: The new standard for small business

Article

Introducing Microsoft 365 Business with Copilot: The new standard for small business

On July 1, we're introducing new Microsoft 365 SKUs with Copilot built-in, designed to fit into the way small businesses already work. The pos...

Microsoft 365 Blog - Homepage 5 months ago 21

Article

Establish secure tenant governance. #MicrosoftEntra #IdentitySecurity #ZeroTrust #CloudSecurity

Microsoft Mechanics 5 months ago 22

SharePoint Framework (SPFx) roadmap update – May 2026

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SharePoint Framework (SPFx) roadmap update – May 2026

SPFx is powering the future of Microsoft 365 with AI driven portals and deep integrations across SharePoint and Microsoft 365. The May 2026 up...

Microsoft 365 Developer Blog 5 months ago 28

SharePoint Framework (SPFx) roadmap update – May 2026

Article

SharePoint Framework (SPFx) roadmap update – May 2026

SPFx is powering the future of Microsoft 365 with AI driven portals and deep integrations across SharePoint and Microsoft 365. The May 2026 up...

Microsoft Teams – Microsoft 365 Developer Blog 5 months ago 23

File-level backup and restore in Microsoft 365

Article

File-level backup and restore in Microsoft 365

Microsoft 365 Copilot become more and more crucial component. AFI.AI offers the backup of this technology as a first vendor on the market. The...

Microsoft 365 atWork - Become Microsoft 365 Champion 5 months ago 26

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