Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
After 836 episodes across seven shows and nearly a decade, I'm wrapping up the Microsoft Innovation Podcast. Here's what the numbers say, what...
We are announcing the ability to evaluate the entirety of multi-turn conversations in Microsoft Copilot Studio. This feature will reach genera...
We are announcing the ability to enhance row summaries in model-driven apps in Power Apps. This feature will reach general availability on Jun...
We are announcing the ability to create Dataverse agent users with Microsoft Entra agent identity in Microsoft Dataverse. This feature will re...
We are announcing the ability to securely consult and transfer calls to non-Microsoft systems for PSTN numbers, and IVR in Dynamics 365 Contac...
We are announcing the ability to configure notifications for the desktop flow checker in the admin portal in Microsoft Power Automate. This fe...
We are announcing the ability to accelerate Sales Opportunity Agent deployment with simplified admin configuration in Dynamics 365 Sales. This...
We are announcing the ability to view sensitivity labels in connectors in Power Platform. This feature will reach general availability on June...
We are announcing the ability to view property value expanded inline in the new cloud flow designer in Power Automate. This feature will reach...
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