Dynamics 365 Customer Service Articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

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Dynamics 365 Customer Insights – Data- Increase agent accuracy by grounding the agent in customer insights

We are announcing the ability to increase agent accuracy by grounding the agent in customer insights in Dynamics 365 Customer Insights –...

M365 Admin 5 months ago 11

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Microsoft Power Automate – Export object-centric process mining data to Microsoft Fabric semantic model

We are announcing the ability to export object-centric process mining data to Microsoft Fabric semantic model in Microsoft Power Automate. Thi...

M365 Admin 5 months ago 23

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Power Platform – View sensitivity labels in Microsoft Copilot Studio

We are announcing the ability to view sensitivity labels in Microsoft Copilot Studio. This feature will reach general availability on June 30,...

M365 Admin 5 months ago 12

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Microsoft Cans Power BI App for Microsoft 365 Usage

Microsoft has announced that the Microsoft 365 Usage Analytics Power BI app will retire on August 1, 2026. The alternative is the usage report...

Office 365 for IT Pros 5 months ago 29

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How Automated Scheduling Changed Clara’s Field Sales Team

Clara had a ritual every Sunday evening. Laptop open, coffee going cold beside her, spreadsheet on one screen and her team's calendar on the o...

Microsoft Dynamics 365 | Partners | Pricing & Cost | Dynamics CRM 5 months ago 15

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Microsoft Power Platform Training

🚀 Microsoft Power Platform Training Become a Power Platform Expert in 90 Days Learn Power Apps, Power Automate, Dataverse, Power Pages, Copil...

Softchief Learn 5 months ago 23

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Claude Opus 4.8 available via Microsoft Foundry

Claude Opus 4.8 was published yesterday, and it was made available also via Microsoft Foundry. You can deploy Claude Opus 4.8 to Global Standa...

Vesa Nopanen – My Metaverse Day 5 months ago 31

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Same browser, same login. #MicrosoftEntra #IdentitySecurity #ZeroTrust #CloudSecurity

Microsoft Mechanics 5 months ago 21

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Dynamics 365 Business Central: How to download Microsoft partner materials (Resource library)

Hi, Readers.Today, I’d like to briefly share the latest method for downloading Microsoft partner resources. Recently, I was asked what t...

Dynamics 365 Lab 5 months ago 22

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Dynamics 365 Sales 2026 Wave 1: Turning AI into Your Competitive Advantage

Endeavor4 CRM and AI Advisory Services: We have highlighted 3 new features that follow recent Microsoft Copilot adoption trends. For decades, ...

Microsoft Dynamics 365 | Partners | Pricing & Cost | Dynamics CRM 5 months ago 16

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Dynamics 365 Customer Service Articles

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