Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
We take yet another look at the (lack of proper) APIs for managing agents and Copilot policy settings within Microsoft 365. Spoiler alert, thi...
When the lights go out, the gas stops flowing, or a water main fails, there is no grace period. Utility supply is one of the few industries wh...
Introduction Microsoft Dynamics 365 has transformed how organizations manage customer relationships, business operations, and financial proces...
While exporting a managed solution from the Power Apps maker portal , the browser blocked the download with a Virus detected warning. Here is ...
Microsoft Entra will enable passwordless users to change their passwords via My Sign-Ins using strong credentials like passkeys or Windows Hel...
On July 17, 2026, the Customer Intent Agent in Voice feature in Dynamics 365 Contact Center reached end of support. How does this affect me? V...
Microsoft 365 Copilot mobile app introduces a Record feature to capture voice notes and conversations, providing AI-generated transcripts and ...
UPDATED 1:45 PM PST: Resolution efforts are complete at this time, and Windows services are expected to be back to normal. Notices related to ...
We are announcing the ability to enable advanced personalization using simple formulas to modify text, dates, and numbers in Dynamics 365 Cust...
A client asked me a question last month that I suspect is being asked in a lot of boardrooms right now…
Azure
Dynamics 365
Dynamics 365 Business Central
Dynamics 365 Commerce
Dynamics 365 Contact Center
Dynamics 365 Customer Service
Dynamics 365 Customer Voice
Dynamics 365 Field Service
Dynamics 365 Finance
Dynamics 365 Human Resources
Dynamics 365 Marketing (Customer Insights)
Dynamics 365 Order Management System
Dynamics 365 Project Operations
Dynamics 365 Sales
Dynamics 365 Supply Chain Management
Microsoft 365
Microsoft 365 Copilot
Microsoft 365 Graph
Microsoft 365 Sharepoint
Microsoft 365 Teams
Microsoft Excel
Microsoft OneNote
Microsoft Outlook
Microsoft PowerPoint
Microsoft Word
Power Platform
AI Builder
Copilot Studio
Dataverse
Power Apps
Power Automate
Power BI
Power Fx
Power Pages
Newsletter
A curated digest of community blogs, product news, videos, and podcasts — delivered without the noise.
