Dynamics 365 Customer Service Articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Article

Microsoft Purview: Data Loss Prevention – AI Powered Data Loss Prevention Policy Optimizer

DLP Policy Optimizer uses AI to analyze your organization’s DLP policies, rule structure, and activity signals to identify optimization opport...

M365 Admin 5 months ago 7

Article

Microsoft Teams: New layout when sharing content for Teams events

Organizers and presenters who have access to production tools will see updated layout options when sharing content in the “Manage what a...

M365 Admin 5 months ago 7

Article

Outlook: Improved PDF Preview on iOS

MIP-label protected PDFs are now supported in the PDF previewer along with a built-in control’s toolbar for easier navigation. Product O...

M365 Admin 5 months ago 19

Article

Business Central 2026 release wave 1 (BC28): New Resize button (action)

Hi, Readers.Dynamics 365 Business Central 2026 wave 1 (BC28.1) is generally available. More details: Cumulative Update Summary for Micros...

Dynamics 365 Lab 5 months ago 29

Article

What Are Agent Skills? Learn With a Real Example

Let’s say you got a Power Platform solution from your peer, or you downloaded an open-source one — for example the Power CAT Copilot Stu...

Rajeev Pentyala – Microsoft Power Platform 5 months ago 29

Article

Azure DevOps and GitHub: Journeying into the AI Era

AI is changing how software gets planned, built, and reviewed. As teams adopt agentic development, the platform underneath those workflows mat...

Azure DevOps Blog 5 months ago 20

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Introducing azure-functions-skills: An AI-Era Workspace for Azure Functions (Preview)

azure-functions-skills gives GitHub Copilot CLI, Claude Code, Codex CLI, and VS Code the skills, MCP configuration, hooks, and instructions ne...

Azure SDK Blog 5 months ago 20

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Announcing the Public Preview of Integrated Embeddings in Azure Cosmos DB: Build AI Apps With Embeddings That Stay in Sync

AI applications built on Azure Cosmos DB depend on embeddings for grounded results. Keeping them in sync with your data is the hard part: it m...

Azure Cosmos DB Blog 5 months ago 28

Article

Introducing OmniVec: An Open-Source Embedding Platform for AI Apps on Azure

Today we are open-sourcing OmniVec, a platform for building and operating the embedding pipelines that keep the vector representation of your ...

Azure Cosmos DB Blog 5 months ago 20

Article

Azure Cosmos DB All Versions and Deletes Change Feed Mode is Now Generally Available

Modern applications don’t just write data and move on. They react to it. A new order triggers an inventory update. A profile change sync...

Azure Cosmos DB Blog 5 months ago 24

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Dynamics 365 Customer Service Articles

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