Dynamics 365 Customer Service Articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Article

How Maplytics Solves the Field Service Scheduling Gap in Dynamics 365

Field service has always been a coordination challenge. The moment a technician leaves the office, the variables multiply, traffic, client ava...

Inogic- Maplytics | Dynamics CRM Add-Ons | Development | Consulting 5 months ago 18

Article

Microsoft now has its own model family

The single most strategically important news is MAI — a family of seven in-house models from Microsoft’s AI Superintelligence Team. The ...

LEARN = EXPERIENCE + ERROR + SOLUTIONS 5 months ago 23

Article

Microsoft Agent Framework (C#) | Multi-Agent Orchestration

In my previous post, I showed you how to build a single C# AI agent with the Microsoft Agent Framework (MAF) — streaming, function tools, and ...

Rajeev Pentyala – Microsoft Power Platform 5 months ago 28

Article

Modernize IVR with AI Voice in Dynamics 365 Contact Center

For years, contact centers have relied on traditional IVR scripted workflows to manage customer conversations. While effective for predictable...

Microsoft Dynamics 365 Blog 5 months ago 25

Article

Power Apps: EndsWith Function

Checks whether a text string ends with another. Case insensitive; empty match text returns true.

Manuel T. Gomes 5 months ago 21

Article

The Ultimate Map Integration for Microsoft Dynamics 365

The post The Ultimate Map Integration for Microsoft Dynamics 365 appeared first on Blog | Maplytics.

Blog | Maplytics 5 months ago 12

Article

Microsoft Power Pages General Availability (GA): What's New in 2026

Most businesses have a portal idea sitting in a backlog somewhere. A customer self-service site. A partner hub. An employee request portal. Th...

Microsoft Dynamics 365 | Partners | Pricing & Cost | Dynamics CRM 5 months ago 15

Article

AI-Assisted Canvas App Development Using External Tools in Power Apps

Canvas apps have always been known for rapid development using a low-code, drag-and-drop approach. However, even with this speed, developers s...

Inogic- Maplytics | Dynamics CRM Add-Ons | Development | Consulting 5 months ago 18

Article

Agents move to the desktop — including Microsoft Scout

Microsoft framed agents as a new form factor, and the clearest example is Microsoft Scout, a personal work agent now rolling out to Frontier c...

LEARN = EXPERIENCE + ERROR + SOLUTIONS 5 months ago 30

Article

Microsoft Wants PowerShell Developers to Change How They Download Microsoft Modules

A Microsoft blog describes some changes for PowerShell developers in terms of installing modules and the role of the Microsoft Artifact Regist...

Office 365 for IT Pros 5 months ago 25

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Dynamics 365 Customer Service Articles

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