Dynamics 365 Customer Service Articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Article

Dynamics 365 Sales: Seller experiences – Clone and share Sales Development agent configuration across teams

As a sales leader, you can configure a Sales Development agent once, then share or clone its configuration across your organization. Distribut...

M365 Admin 12 days ago 4

Article

Dynamics 365 Finance: Core financials – Enhancements to subscription billing

Performance improvements for subscription billing unbilled revenue Performance is a common request within subscription billing, and we have fo...

M365 Admin 12 days ago 3

Article

Dynamics 365 Project Operations: Optimize Project Operations – Improve the project quote experience

The improvements to project quote provide usability enhancements designed to modernize and streamline the experience. The goal is to reduce un...

M365 Admin 12 days ago 3

Article

Dynamics 365 Finance: Core financials – Preview automatic bank reconciliation matching results

This feature includes the following capabilities: Matching preview with an option to approve or reject bank reconciliation matching rule resul...

M365 Admin 12 days ago 4

Article

Dynamics 365 Sales: Lead management – Prioritize your hottest leads first with next best actions

Get the next best actions for leads right on your Dynamics 365 leads grid, and navigate to see Sales Qualification Agent’s research and ...

M365 Admin 12 days ago 3

Article

Re: Power BI October 2026 Feature Summary

Ah! Thank you, that's actually working a lot better than I was able to get it to do about 6 months ago. I've got it matching much closer to th...

All Power BI Updates Blog posts 12 days ago 12

Article

Re: Power BI October 2026 Feature Summary

wcarter thanks for bringing this up! The text wrap is working, but there is a lot more padding in the button slicer than the classic sli...

All Power BI Updates Blog posts 12 days ago 9

Article

Building the Foundation for Data, Analytics, and AI

Building the Foundation for Data, Analytics, and AI As organizations continue exploring AI, we're seeing a common challenge emerge. The quest...

Microsoft Dynamics 365 | Partners | Pricing & Cost | Dynamics CRM 12 days ago 8

Article

Re: Power BI September 2026 Feature Summary

When filters are applied, the icon should be a filled, color icon like the previous version. It must be more noticeable whenever there are fil...

All Power BI Updates Blog posts 12 days ago 12

Article

The Day Agent Accounts Stopped Being a Product Feature

For years, we've described AI as a tool. Agent Accounts challenge that definition. A tool doesn't have an identity. A tool doesn't retain memo...

The Power Platform Talks | Tipps, Tricks & Talk… 12 days ago 5

Previous Next

Get the latest Dynamics 365 and Power Platform content in your inbox

A curated digest of community blogs, product news, videos, and podcasts — delivered without the noise.

Weekly updates Unsubscribe anytime Fresh community picks

Dynamics 365 Customer Service Articles

Sidebar

Get the latest Dynamics 365 and Power Platform content in your inbox