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Dynamics 365 Customer Service Articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Dynamics 365 Business Central: Copilot and agents – Unlock more Business Central data with MCP server enhancements

Article

Dynamics 365 Business Central: Copilot and agents – Unlock more Business Central data with MCP server enhancements

With this update of the MCP server for Business Central, customers and developers can expose a broader set of Business Central APIs as tools, ...

M365 Admin 12 days ago 6

Dynamics 365 Project Operations: Optimize Project Operations – Enable time-zone-independent behavior in the time entry grid

Article

Dynamics 365 Project Operations: Optimize Project Operations – Enable time-zone-independent behavior in the time entry grid

Administrators can now enable time-zone-independent behavior for the Time Entry Grid so that time entries appear on the same calendar date, re...

M365 Admin 12 days ago 2

Dynamics 365 Business Central: Copilot and agents – Try Payables Agent for free without setting up email

Article

Dynamics 365 Business Central: Copilot and agents – Try Payables Agent for free without setting up email

Payables Agent introduces a free trial mode that any user can start without help from an administrator or having paid credits. You can start t...

M365 Admin 12 days ago 5

Dynamics 365 Project Operations: Optimize Project Operations – Assign task level calendar for precise planning

Article

Dynamics 365 Project Operations: Optimize Project Operations – Assign task level calendar for precise planning

This feature provides an experience to change the task calendar on the Customizable task details pane. To enable this feature, from project pa...

M365 Admin 12 days ago 3

Article

Re: Power BI October 2026 Feature Summary

wcarter I think there is more we can do too! We will take a closer look and see if we can get that text wrap working closer to expectations. ...

All Power BI Updates Blog posts 12 days ago 7

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Re: Power BI October 2026 Feature Summary

We are on it. Sorry for this.

All Power BI Updates Blog posts 12 days ago 12

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Re: Power BI October 2026 Feature Summary

Saiyash05 Just one start/end date per bar rendering, but the tooltip and columns can have any columns you like. So, you can render whic...

All Power BI Updates Blog posts 12 days ago 9

Dynamics 365 Contact Center: Copilot and AI innovation – Use agentic simulations to evaluate contact center setup

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Dynamics 365 Contact Center: Copilot and AI innovation – Use agentic simulations to evaluate contact center setup

Agentic simulations are an AI-driven capability of Service Operations Agent that enable organizations to evaluate how their contact center beh...

M365 Admin 12 days ago 3

Dynamics 365 Finance: Core financials – Enhancements to Invoice capture

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Dynamics 365 Finance: Core financials – Enhancements to Invoice capture

This release consolidates multiple Invoice capture enhancements into a single, cohesive capability update with a public preview in 10.0.49. Up...

M365 Admin 12 days ago 4

Dynamics 365 Contact Center: Administrator experiences – Use industry templates to set up autonomous contact centers

Article

Dynamics 365 Contact Center: Administrator experiences – Use industry templates to set up autonomous contact centers

This release introduces industry-specific templates that simplify the creation and deployment of autonomous contact centers. Organizations can...

M365 Admin 12 days ago 3

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