Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Copilot Cowork is now generally available worldwide with GPT-5.5, new plugins, and Microsoft Purview integration. It requires a Microsoft 365 ...
We are announcing the ability to engage leads with deeper knowledge by connecting any data source to the Sales Development Agent in Dynamics 3...
We are announcing the ability to ensure precise customer interactions with fine-tuned Sales Qualification Agent in Dynamics 365 Sales. This fe...
You imported 40,000 contacts. Your duplicate rules are on. You're looking at 6,000 dupes. You set up duplicate detection rules before the migr...
Microsoft plans to improve the security of the Self-Service Password Reset (SSPR) facility in September 2026 by requiring users to register at...
I still love developing. That's the part that makes this hard to write.
With the new Lakehouse Auto-Binding capability in Notebook Git integration, Fabric can now intelligently preserve and resolve the binding betw...
Corvus.Text.Json.JMESPath implements the full JMESPath spec with 100% conformance, zero-allocation hot paths, and on average 28× faster than J...
In a previous post I’ve explained, what Agent Skills are and showed an example . Did you know that skills.sh is an open direct...
Did you know GitHub Copilot CLI has a YOLO (You Only Live Once) mode? By default, Copilot pauses and asks for approval every time it wants to ...
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