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Dynamics 365 Customer Service Articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

SharePoint: Neutral-themed SharePoint UI in Page Editing and Property Panes

Article

SharePoint: Neutral-themed SharePoint UI in Page Editing and Property Panes

Coming soon for SharePoint: Neutral-themed SharePoint UI will be expanded to page editing and property pane experiences. This update is part o...

M365 Admin 4 months ago 19

Microsoft Purview: Data Loss Prevention – Data Loss Prevention to safeguard sensitive information from external web search in Microsoft 356 Copilot and Copilot Chat

Article

Microsoft Purview: Data Loss Prevention – Data Loss Prevention to safeguard sensitive information from external web search in Microsoft 356 Copilot and Copilot Chat

We are expanding Microsoft Purview DLP for Microsoft 365 Copilot and Copilot Chat to safeguard web searches containing sensitive data. This re...

M365 Admin 4 months ago 19

Microsoft Viva: Discussion Post Previews

Article

Microsoft Viva: Discussion Post Previews

Discussion post previews allow users to review how their discussion posts will appear before publishing, helping them catch formatting issues,...

M365 Admin 4 months ago 15

Article

Set the Observability Agent to work on your behalf. #AzureMonitor #AIOps #Copilot #MicrosoftAzure

Microsoft Mechanics 4 months ago 14

Article

Improve AI output quality across every query. #MicrosoftAI #AIAgents #AzureAI #EnterpriseAI

Microsoft Mechanics 4 months ago 26

Copilot Cowork /goal Prompt Vault: Daily Prompts Until June 30

Article

Copilot Cowork /goal Prompt Vault: Daily Prompts Until June 30

I’m building a daily Copilot Cowork /goal prompt vault until June 30. Prompt #1 shows how to create an organization branding kit using real fi...

Flow Alt Delete – Josh Cook [Microsoft MVP] – Power Automate | Power Apps | Logic Apps | Power Virtual Agents 4 months ago 33

Article

Gen AI errors. Tool calls. Token consumption. #AzureMonitor #AIOps #Copilot #MicrosoftAzure

Microsoft Mechanics 4 months ago 25

Article

Case Closed: Should it become a Knowledge Article?

In Dynamics 365 Customer Service, many organizations dictate that every case should become a knowledge article. The thinking is usually well-i...

crmheidi 4 months ago 22

Agentic AI ROI Requires a Design Strategy. Here’s Why.

Article

Agentic AI ROI Requires a Design Strategy. Here’s Why.

Why agentic AI returns demand a different kind of plan Most organizations have met agentic AI at the surface. A pilot that looked promising. A...

Microsoft Dynamics 365 | Partners | Pricing & Cost | Dynamics CRM 4 months ago 18

Article

Trace actions, enforce policies, & attribute risk. #MicrosoftAI #AIAgents #AzureAI #EnterpriseAI

Microsoft Mechanics 4 months ago 23

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