Dynamics 365 Customer Service Articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

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UPDATED: Form Submission and Event Registration Summaries in Customer Insights - Journeys

Struggling to use form submission and event registration data in Customer Insights – Journeys? Learn how to automate readable and JSON struct...

Articles - Amey Holden | ABC Enthusiast & Power Platform Specialist 4 months ago 21

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Dynamics 365 Attachment Offloading: Power Automate vs. Dedicated Solution

TL;DR 30-second summary Dynamics 365 stores attachments in the Dataverse by default. That’s fine... until it isn't. As your file storag...

Microsoft Dynamics 365 | Partners | Pricing & Cost | Dynamics CRM 4 months ago 22

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AI-Powered Smart Form in Power PagesPart 3: Portal HTML & JavaScript Smart Fill Engine

The complete Power Pages page layout — AI input panel HTML, dark widget CSS, and the full JavaScript engine that maps extracted fields to your...

Invent CRM 4 months ago 24

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Why Customers Can’t Find Your Dealers – And How Location Intelligence Fixes It

If you manufacture or distribute building materials, fixtures, or sanitary equipment through a network of dealers and service partners, you al...

Inogic- Maplytics | Dynamics CRM Add-Ons | Development | Consulting 4 months ago 20

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Microsoft Purview Data Loss Prevention: User-based aggregation of DLP alerts

Microsoft Purview DLP will introduce user-based alert aggregation, grouping multiple events from the same user into a single alert within a co...

M365 Admin 4 months ago 11

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Microsoft Teams keyboard shortcut dialog now includes search functionality

Microsoft Teams now includes search functionality in the Keyboard shortcuts dialog, allowing users to quickly find shortcuts by action name or...

M365 Admin 4 months ago 16

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Microsoft Entra: Blocking new assignments to partner tier support roles

Microsoft Entra will block new assignments to Partner Tier1 and Tier2 Support roles starting August 3, 2026, as these roles are retired. Exist...

M365 Admin 4 months ago 16

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Microsoft Teams: Facilitator proactively detects and resolves knowledge gaps in meetings

Microsoft Teams introduces a Facilitator feature with Microsoft 365 Copilot (Premium) that detects knowledge gaps during meetings, performs we...

M365 Admin 4 months ago 32

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Microsoft Edge enforces screen capture restrictions for sensitivity-labeled PDFs in OneDrive and SharePoint

Microsoft Edge will enforce “Do Not Allow Screen Capture” restrictions on sensitivity-labeled PDFs in OneDrive and SharePoint web ...

M365 Admin 4 months ago 10

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Microsoft OneNote: Copilot notebook available in OneNote on Mac

Copilot Notebook, a new AI-powered workspace in OneNote on Mac, helps users organize and analyze content using Microsoft 365 Copilot. Availabl...

M365 Admin 4 months ago 23

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Dynamics 365 Customer Service Articles

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