Microsoft Dynamics 365 Customer Service: Latest Dynamics 365 Customer Service

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Page 41 of 2733

Article

Microsoft Copilot for Outlook: New Copilot entry point in Classic Outlook

Microsoft is updating the Copilot entry point in classic Outlook to a new location next to the ribbon, offering AI-powered, contextual recomme...

M365 Admin 28 days ago 8

Article

Upload or add a custom skill with Copilot in PowerPoint (Web)

PowerPoint Copilot users can upload and create personal custom skills directly within PowerPoint (Web), stored in their OneDrive for tailored ...

M365 Admin 28 days ago 9

Article

Add and upload your custom skills to OneDrive from within PowerPoint Copilot (Mac)

PowerPoint Copilot on Mac will let users create, upload, and manage personal custom skills directly within the app, saving them to their OneDr...

M365 Admin 28 days ago 4

Article

Microsoft Purview | Data Loss Prevention: Unified data access messages in Microsoft 365 Copilot

Microsoft 365 Copilot now shows a consistent message when Microsoft Purview DLP policies restrict content access or processing. This update im...

M365 Admin 28 days ago 2

Article

Follow up to IT1431577: Recommended update KB5101684 Preview for Windows devices

The message recommends installing the Windows cumulative update KB5101684 Preview to fully remediate the issue from IT1431577. This update pro...

M365 Admin 28 days ago 22

Article

Add and upload your custom skills to OneDrive from within PowerPoint Copilot (Desktop)

PowerPoint Copilot users can now create, upload, and manage personal custom skills directly within PowerPoint, with these skills saved to thei...

M365 Admin 28 days ago 3

Article

Microsoft Teams: Update the Teams mobile app to maintain Calendar functionality

Users must update the Microsoft Teams mobile app by late October 2026 to retain Calendar functionality on iOS and Android. Older app versions ...

M365 Admin 28 days ago 3

Article

Microsoft 365 Copilot: Retirement of role-to-skill mapping files in People Skills

Starting August 22, 2026, Microsoft 365 Copilot will retire role-to-skill mapping files in People Skills. Skills inferencing will no longer us...

M365 Admin 28 days ago 2

Article

Simplifying creation on M365 Copilot mobile

The Microsoft 365 Copilot mobile app will remove the standalone Create experience, starting August 2026, to simplify content creation via Copi...

M365 Admin 28 days ago 2

Article

Sales in Microsoft 365 Copilot-Add Microsoft 365 Graph grounding for emails, meetings, chats as knowledge to Sales agent

We are announcing the ability to add Microsoft 365 Graph grounding for emails, meetings, and chats as knowledge to Sales agent in Sales in Mic...

M365 Admin 28 days ago 2

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Microsoft Dynamics 365 Customer Service: Latest Dynamics 365 Customer Service

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