Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Microsoft Purview will allow admins to set time limits (1 day to 2 years) on role group assignments, enabling temporary access to enhance secu...
Update: Release of this feature has been postponed; we will announce a new date in the future. We are announcing Dynamics 365 Contact Center c...
We are announcing the ability to use enhanced customer-first direct callbacks in Dynamics 365 Contact Center. This feature will reach general ...
We are announcing the ability to export work queue items to CSV in Power Automate. This feature will reach general availability on July 31, 20...
We are announcing the UI automation repair agent in Power Automate. This feature will reach public preview on July 16, 2026. How does this aff...
We are announcing the ability to view machine and flow utilization in dashboards in Power Automate. This feature will reach general availabili...
We are announcing the ability to define custom metrics for analytics in Copilot Studio. This feature will reach general availability on July 3...
We are announcing the ability to use Microsoft Fabric OneLake as a data source in Dynamics 365 Customer Insights – Data. This feature wi...
We are announcing the ability to create work orders from project tasks in Dynamics 365 Project Operations. This feature will reach general ava...
We are announcing the ability to create work orders from project tasks in Dynamics 365 Project Operations. This feature will reach general ava...
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