Dynamics 365 Customer Service Articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

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Update Exchange Web Services (EWS) allow list configuration for calendar

Microsoft is updating Exchange Web Services (EWS) allow/block list configurations to support Teams mobile calendar changes starting August 202...

M365 Admin 4 months ago 18

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Microsoft Planner: Task details side pane experience

Microsoft Planner will introduce a task details side pane by late July 2026, allowing users to view and edit tasks without leaving their main ...

M365 Admin 4 months ago 16

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Outlook for Mac: Paragraph options for composing emails

Outlook for Mac will introduce enhanced paragraph formatting options, including alignment, indentation, and spacing controls, available via a ...

M365 Admin 4 months ago 17

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Set and edit your work location from your Outlook Mobile calendar

Starting mid-July 2026, Outlook Mobile users can set and edit their work location directly from the calendar, enhancing hybrid work visibility...

M365 Admin 4 months ago 18

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Surveys agent retirement and transition to Copilot in Microsoft Forms

Microsoft is retiring the Surveys agent by August 31, 2026, transitioning users to a unified Copilot-powered experience in Microsoft Forms. Ex...

M365 Admin 4 months ago 17

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How Luxury Jewellery Brands Use Location Intelligence to Strengthen Client Relationships

Luxury jewellery has always been a relationship business. The purchase of a diamond necklace, a bespoke engagement ring, or a heritage timepie...

Inogic- Maplytics | Dynamics CRM Add-Ons | Development | Consulting 4 months ago 26

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When Should You Upgrade to Dynamics 365 from Legacy CRM?

If your business still runs on Dynamics CRM 2011, 2013, 2015, 2016, or any legacy CRM solution, it’s time to upgrade to Dynamics 365. This is ...

Soluzione : Software Development Company | Microsoft Gold Partner 4 months ago 33

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New D365 Field Service Scheduling Enhancements You Need to Know

Microsoft just released a ton of updates for Dynamics 365 Field Service scheduling as part of 2026 Release Wave 1 and I can’t wait to te...

Dynamics 365 Talk – D365 "Taylored" to you! 4 months ago 26

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Microsoft to Stop Providing Telephony-Based Authentication Methods in February 2027

In an important announcement for all tenants, Microsoft revealed that Entra ID will no longer provide SMS one-time codes or voice calls for MF...

Office 365 for IT Pros 4 months ago 23

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OpenAPI Code Generation with Corvus: Server Stubs

Generate ASP.NET Core server stubs from OpenAPI specs with Corvus - handler interfaces with pre-validated parameters, typed result factories, ...

endjin.com 4 months ago 24

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Dynamics 365 Customer Service Articles

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