Dynamics 365 Customer Service Articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

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Cross-Tenant Message Recall and Duplicate DDG Detection Enhance Exchange Online Messaging

Last week, the Exchange development team announced two interesting developments. Stopping duplicate dynamic distribution groups and cross-tena...

Office 365 for IT Pros 4 months ago 25

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What is Microsoft Dynamics 365 Business Central? A Complete Beginner’s Guide (2026)

In today’s competitive business environment, companies need an intelligent solution to manage their finances, sales, inventory, purchasi...

Softchief Learn 4 months ago 21

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Top Power Platform Trends That Will Dominate 2026

Introduction The Microsoft Power Platform has evolved from a low-code development suite into one of the world’s most powerful enterprise...

Softchief Learn 4 months ago 19

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How ICHRA Changes the CRM Data Model for Benefits Brokers

Most employee benefits CRM systems are built around a straightforward relationship: the brokerage serves an employer, and the employer ...

Microsoft Dynamics 365 | Partners | Pricing & Cost | Dynamics CRM 4 months ago 20

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The Rise of Agentic AI in the Microsoft Ecosystem (Complete Guide for 2026)

Introduction Artificial Intelligence has evolved rapidly over the last few years. Businesses initially embraced AI for tasks such as data anal...

Softchief Learn 4 months ago 19

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OpenAPI Code Generation with Corvus: End-to-End

Wire a Corvus-generated OpenAPI client to a generated server over real HTTP - both sides validated against the same spec, with generated OAuth...

endjin.com 4 months ago 22

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Dynamics 365 Business Central Cloud: Production vs. Sandbox Environments – Key Differences

Hi, Readers.Today, I’d like to discuss a question I’ve been asked recently: what are the main differences between a Business Central productio...

Dynamics 365 Lab 4 months ago 20

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Microsoft Teams: Multilingual recap available with translation button

After meeting recap is automatically generated in the translation language chosen during the meeting, users can continue to change the languag...

M365 Admin 4 months ago 11

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Microsoft Teams: PowerPoint Live Light theme support

Presenting PowerPoint slides in Teams just got better. PowerPoint Live now supports light mode, giving presenters the option to present in lig...

M365 Admin 4 months ago 25

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Microsoft Teams: Expand presenter visibility in ‘Manage what attendees see’ for Teams events

Users will now be able to resize and expand the presenter panel in ‘Manage what attendees see’ options for Teams events. This feat...

M365 Admin 4 months ago 21

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Dynamics 365 Customer Service Articles

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