Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Welcome to the July 2026 Power BI update!This month, we're introducing new capabilities across reporting, modeling, mobile, and embedded analy...
Exports an Outlook email as a binary EML file by Message ID. Attachments are included inside the file.
An AI agent can summarize an account and still miss the detail that matters most. A seller may receive a recommendation without recent service...
AI agents are becoming a common way for teams to interact with business data. With Copilot Studio, you can quickly build agents that answer qu...
Microsoft Purview is reverting the enforcement of the single capturing group limit for custom Sensitive Information Type regexes, allowing mul...
We are announcing the Environment Group Rules Gallery in Power Platform admin center. This feature will reach general availability on July 27,...
Microsoft Teams is introducing a new migration experience in the Teams Rooms Pro Management portal to move shared device accounts to passwordl...
Microsoft Entra ID will retire support for custom CSS positioning properties in company branding starting October 2026 to enhance security and...
At what point does your CRM stop being a customer management system and start becoming a document storage system? It usually happens gradually...
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