Dynamics 365 Customer Service Articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

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Dynamics 365 Customer Insights – Journeys – Enable advanced personalization using simple formulas

We are announcing the ability to enable advanced personalization using simple formulas to modify text, dates, and numbers in Dynamics 365 Cust...

M365 Admin 3 months ago 19

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10 Billion Transactions Overnight

Microsoft Mechanics 3 months ago 22

Article

Delegating Cases to Autonomous Agents: A Decision Framework

A client asked me a question last month that I suspect is being asked in a lot of boardrooms right now…

Microsoft Dynamics 365 and Power Platforms Blog 3 months ago 17

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How to Automate Record Creation (Preview) in Dynamics 365 Customer Insights

Marketing teams generate valuable customer engagement through emails, events, forms, and digital campaigns, but converting that engagement int...

Inogic- Maplytics | Dynamics CRM Add-Ons | Development | Consulting 3 months ago 16

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Native Agent Memory for Microsoft Agent Framework, Powered by Azure Cosmos DB

Recently we introduced the Agent Memory Toolkit and the Agentic Retrieval Toolkit for Azure Cosmos DB. The Agent Memory Toolkit gives your age...

Azure Cosmos DB Blog 3 months ago 34

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Top Microsoft Dynamics 365 Trends to Watch in 2026

Businesses today expect more than a CRM that stores customer records or tracks sales opportunities. They need a platform that helps teams make...

Microsoft Dynamics 365 | Partners | Pricing & Cost | Dynamics CRM 3 months ago 13

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AI Agent Governance: A Complete Guide to Securing Enterprise AI Agents

A finance agent approves invoices. An HR agent screens jobs. Customer service agents resolves support tickets without waiting for an actual hu...

Microsoft Dynamics 365 | Partners | Pricing & Cost | Dynamics CRM 3 months ago 22

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How to add granular amr claims to your SAML apps in Entra ID

Check out this article via web browser: How to add granular amr claims to your SAML apps in Entra ID In my last post, I covered how Entra...

JanBakker.tech - Sharing is Caring! 3 months ago 34

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Teams PowerShell Embraces Web Account Manager and Imposes Control Over Federated Chat

Teams released a new version of their PowerShell module on July 19. The new module contains WAM support and cmdlets to limit federated chat fo...

Office 365 for IT Pros 3 months ago 30

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AsyncAPI Code Generation with Corvus: Typed Consumers

Generate typed message consumers from AsyncAPI specs with Corvus - handler interfaces with pre-validated payloads, configurable error policies...

endjin.com 3 months ago 17

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Dynamics 365 Customer Service Articles

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