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Dynamics 365 Customer Service Articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Power Apps vs Power Automate: Which Microsoft Power Platform Skill Should You Learn?

Article

Power Apps vs Power Automate: Which Microsoft Power Platform Skill Should You Learn?

Introduction Microsoft Power Platform has revolutionized the way organizations build business applications and automate workflows. With low-co...

Softchief Learn 3 months ago 21

Top Microsoft Certifications to Boost Your Career in 2026

Article

Top Microsoft Certifications to Boost Your Career in 2026

Introduction The demand for skilled Microsoft professionals continues to grow as organisations worldwide accelerate their digital transformati...

Softchief Learn 3 months ago 16

Dynamics 365 Business Central: Do users really need permissions for Temporary Tables? (Permissions and temporary tables)

Article

Dynamics 365 Business Central: Do users really need permissions for Temporary Tables? (Permissions and temporary tables)

Hi, Readers.Today I want to discuss a question I’ve been asked recently: do users really need permissions for Temporary Tables? Here is ...

Dynamics 365 Lab 3 months ago 17

Copilot Studio – Build an Agent to Automate Employee Onboarding

Article

Copilot Studio – Build an Agent to Automate Employee Onboarding

Lets build an employee onboarding solution in Copilot Studio, on the GitHub Copilot harness : I covered the harnesses in Copilot Studio Harnes...

Rajeev Pentyala – Microsoft Power Platform 3 months ago 25

Article

How to retrieve/ extract SharePoint site id using API?

Power Tech Speck (Girish Uppal) 3 months ago 13

OneDrive: Improved OneDrive experience in iOS Files app

Article

OneDrive: Improved OneDrive experience in iOS Files app

OneDrive is updating its integration with the iOS Files app to use Apple’s Replicated File Provider API. This update provides end-user i...

M365 Admin 3 months ago 17

Article

Microsoft Teams: Badges in Profile Card in Teams

You can now see Awards and Certifications as badges on a user’s profile card, bringing a more consistent experience across Teams and Outlook. ...

M365 Admin 3 months ago 18

Planner: Refreshed experience and new capabilities

Article

Planner: Refreshed experience and new capabilities

Microsoft Planner will be updated with a cleaner, more modern interface, improved navigation, responsive layouts, and a more consistent experi...

M365 Admin 3 months ago 19

Microsoft Edge: Changes to local IP address detection for proxy auto-config (PAC) scripts

Article

Microsoft Edge: Changes to local IP address detection for proxy auto-config (PAC) scripts

Microsoft Edge is changing how it selects the local network address reported to proxy auto-config (PAC) scripts and is adding administrator co...

M365 Admin 3 months ago 12

Copilot Studio ‘Chat’ – Build an Agent using Natural Language in the GitHub Copilot Harness

Article

Copilot Studio ‘Chat’ – Build an Agent using Natural Language in the GitHub Copilot Harness

Copilot Studio ships a Chat tab in the GitHub Copilot harness. You describe the problem in plain English and Copilot Studio builds the agent o...

Rajeev Pentyala – Microsoft Power Platform 3 months ago 29

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