Dynamics 365 Customer Service Articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Article

Microsoft Power Platform governance and administration: Multi-grader comparison

Multi-grader comparison enables makers to compare the results of multiple graders applied to the same evaluation. The experience highlights ag...

M365 Admin 7 days ago 2

Article

Microsoft Purview: Endpoint Data Loss Prevention-View-only access to device onboarding with the View-Only Device Management role

Microsoft Purview Data Loss Prevention is introducing more granular, role-based access to the Devices page under Settings → Device Onboarding....

M365 Admin 7 days ago 5

Article

Microsoft Edge: Organize and merge PDF files in the built-in PDF reader

Users can organize and merge PDF files in the Microsoft Edge built-in PDF reader. They can select pages to extract, delete, rotate, or reorder...

M365 Admin 7 days ago 4

Article

What is Data Exploration within Semantic model in Power BI?

Power Tech Speck (Girish Uppal) 7 days ago 6

Article

Re: Power BI October 2026 Feature Summary

A good improvement to the Power BI Desktop would be:1 - Standardized naming conventions across reports - Downstream reports should access meas...

All Power BI Updates Blog posts 7 days ago 8

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Who owns an AI agent after it goes live?

Governing AI Agents in Practice — Article 01 An AI agent has gone live. People are using it, the project team has moved on, and someone report...

nijos.dev – Giving back to the community what I have learned 7 days ago 6

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Salesforce Migration to Microsoft Dynamics 365 CE/CRM: What to Simplify Before You Move

Salesforce migration often starts with a simple question. How do we move the records? For enterprise teams considering Microsoft Dynamics 365 ...

Microsoft Dynamics 365 | Partners | Pricing & Cost | Dynamics CRM 7 days ago 6

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Re: Databricks ADBC connector for Power BI and Microsoft Fabric (Generally Available)

what about on-premises gatewa using semantic model and data flow gen1 ? how it handle the ADBC drivers ? is there any ADBC driver in build for...

All Power BI Updates Blog posts 7 days ago 13

Article

Keeping Digital Customer Engagement Human in Dynamics 365

Automated emails, routed cases, and AI-drafted replies have made customer engagement faster than ever. Customers rarely remember speed, though...

Microsoft Dynamics 365 | Partners | Pricing & Cost | Dynamics CRM 7 days ago 6

Article

Azure DevOps available in Microsoft Copilot

The Azure DevOps Plugin is now available in Microsoft Copilot. It brings Azure DevOps directly into Copilot Chat, Cowork, and Code, so you can...

Azure DevOps Blog 7 days ago 8

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Dynamics 365 Customer Service Articles

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