Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Microsoft Teams is introducing the /createworkflow slash command in the message compose box, enabling users to quickly create workflows direct...
New Copilot Notebooks features will launch in Frontier Public tenants starting March 23, 2026, including chat interactivity, study guides, Sha...
Windows updates released April 2026 and later introduce the second deployment phase of protections for a Kerberos information disclosure vulne...
We are announcing the ability to improve the context for opportunities with AI-based data enrichment in Dynamics 365 Sales. This feature will ...
We are announcing a modern, in-flow email template picker for Sequences within Dynamics 365 Sales. This feature will reach general availabilit...
Data Security Triage Agent summaries and categorizations for DLP alerts will be made available in DLP Alerts in Microsoft Defender XDR. Produc...
Review set limit per case is increased from 20 per case to 100 per case. Product Release phase General Availability Release date April CY2026 ...
Use intelligent summaries in Copilot Dashboard to quickly surface what’s working and where targeted attention can accelerate Copilot adoption....
Admins can now see the sync status of sensitivity label publishing policies directly in the Purview portal. This provides clear confirmation t...
Teams meeting artifacts, including recordings, transcripts, and Loop notes, can now be configured to automatically inherit the sensitivity lab...
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