Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Microsoft Word’s Similarity Checker will be retired on October 3, 2026, and removed from Microsoft Editor. Other writing and editing fea...
Microsoft Secure Score will add four new AI-readiness recommendations for device security in Microsoft Defender for Endpoint, focusing on TPM ...
We are announcing the ability to use data masking to protect customer data in Dynamics 365 Contact Center. This feature will reach general ava...
Hi, Readers.The public preview for Dynamics 365 Business Central 2026 release wave 2 (BC29) is available. Learn more: Link. I will contin...
40 months ago, Microsoft launched Copilot. Looking back, the lack of guardrails at the time was staggering, and AI had a great time wandering ...
Introduction A case about a Power Apps issue needs a different agent than a billing question. If cases reach the wrong representative, custome...
Introduction Choosing between Dataverse and SQL Server can shape your next job, project, or certification plan. Both store business data, but ...
Introduction Modern businesses depend heavily on APIs to connect applications, mobile platforms, cloud services and enterprise systems. Whethe...
The next era of AI at work is not going to be about chatting. It is going to be about getting actual work done — and that is exactly...
Hi, Readers.The public preview for Dynamics 365 Business Central 2026 release wave 2 (BC29) is available. Learn more: Link. I will contin...
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