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Dynamics 365 Customer Service Articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Dynamics 365 Business Central User Onboarding: Give Staff Secure, Role-Based Access

Article

Dynamics 365 Business Central User Onboarding: Give Staff Secure, Role-Based Access

Introduction Business Central rarely belongs to one person. Accountants, chartered accountants, finance managers, and other staff may need acc...

Softchief Learn 2 months ago 13

Business Central 2026 release wave 2 (BC29): Developers can define indexes that span fields from a base table and its table extensions (Table extension keys can now mix both base table fields and extension fields)

Article

Business Central 2026 release wave 2 (BC29): Developers can define indexes that span fields from a base table and its table extensions (Table extension keys can now mix both base table fields and extension fields)

Hi, Readers.The public preview for Dynamics 365 Business Central 2026 release wave 2 (BC29) is available. Learn more: Link. I will contin...

Dynamics 365 Lab 2 months ago 14

Article

Excel Reporting to Power BI: Transform Your Reports Into Powerful Dashboards

Every Power BI professional starts as an Excel user. This module bridges that gap — you'll understand exactly why organisations aremovin...

D365 Snippets 2 months ago 16

Outlook Classic Stamps Its Style on the New Outlook

Article

Outlook Classic Stamps Its Style on the New Outlook

In an attempt to ease the transition to the new Outlook, Microsoft has introduced the classic Outlook style for the new Outlook and OWA. The s...

Office 365 for IT Pros 2 months ago 14

Dynamics 365 Omnichannel Customer Journey Guide: WhatsApp, SMS & Live Chat

Article

Dynamics 365 Omnichannel Customer Journey Guide: WhatsApp, SMS & Live Chat

A customer starts with a website chat, moves to WhatsApp, receives an SMS reminder, and later contacts support again. For the customer its one...

Microsoft Dynamics 365 | Partners | Pricing & Cost | Dynamics CRM 2 months ago 12

Power Pages vs WordPress: Choose the Right Platform for Your Business Website

Article

Power Pages vs WordPress: Choose the Right Platform for Your Business Website

Introduction A website can publish content, collect leads, process applications, or give customers access to account records. Those jobs need ...

Softchief Learn 2 months ago 13

10 Business Central Extensions Every Consultant Should Know in 2026

Article

10 Business Central Extensions Every Consultant Should Know in 2026

Introduction Microsoft Dynamics 365 Business Central has become one of the most widely adopted cloud ERP solutions for small and medium-sized ...

Softchief Learn 2 months ago 11

Building a Microsoft Fabric App with GitHub Copilot, Without Knowing How to Code

Article

Building a Microsoft Fabric App with GitHub Copilot, Without Knowing How to Code

Taking the Ask, Plan, Human in the Loop and Agent workflow out of the diagrams and into a real project: building an AdventureWorks-style Micro...

BI Insight 2 months ago 23

Business Central 2026 release wave 2 (BC29): Enable unified Copilot chat experience consistent with Microsoft Copilot (New Chat with Copilot)

Article

Business Central 2026 release wave 2 (BC29): Enable unified Copilot chat experience consistent with Microsoft Copilot (New Chat with Copilot)

Hi, Readers.The public preview for Dynamics 365 Business Central 2026 release wave 2 (BC29) is available. Learn more: Link. I will contin...

Dynamics 365 Lab 2 months ago 14

Article

Agentic RAG in Microsoft Foundry - Copilot Studio User Group Event by Aroh Shukla - 5 Sep 2026

Power Tech Speck (Girish Uppal) 2 months ago 10

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