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Dynamics 365 Customer Service Articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

How to Build a ₹10+ LPA Career in Microsoft Technologies: Skills, Certifications & Roadmap

Article

How to Build a ₹10+ LPA Career in Microsoft Technologies: Skills, Certifications & Roadmap

Introduction Customer expectations are changing faster than ever. Businesses today are no longer competing only on products or pricing; they a...

Softchief Learn 2 months ago 11

Business Central 2026 release wave 2 (BC29): Run multiple financial reports and get a single PDF output (Combines multiple Financial Reports into a single PDF)

Article

Business Central 2026 release wave 2 (BC29): Run multiple financial reports and get a single PDF output (Combines multiple Financial Reports into a single PDF)

Hi, Readers.The public preview for Dynamics 365 Business Central 2026 release wave 2 (BC29) is available. Learn more: Link. I will contin...

Dynamics 365 Lab 2 months ago 15

Microsoft Teams: Organize important resources in chats and channels

Article

Microsoft Teams: Organize important resources in chats and channels

Microsoft Teams is introducing a new way to organize and access important resources in chats and channels. Users will be able to pin key conte...

M365 Admin 2 months ago 35

Microsoft Teams: Analytics for desk utilization on Teams Pro Management portal

Article

Microsoft Teams: Analytics for desk utilization on Teams Pro Management portal

Teams admins can access utilization analytics for Teams bookable desks on Teams Pro Management portal, similar to analytics provided for meeti...

M365 Admin 2 months ago 11

Outlook: Inline chat for email drafting

Article

Outlook: Inline chat for email drafting

Instead of opening Copilot Chat every time you want to use Copilot to draft a message, this change introduces an inline chat component that st...

M365 Admin 2 months ago 16

SharePoint: Changes to the FAQ web part authoring experience

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SharePoint: Changes to the FAQ web part authoring experience

The SharePoint FAQ web part will provide a standard, non-AI experience for manually creating, editing, and managing FAQs. The AI-assisted FAQ ...

M365 Admin 2 months ago 12

Microsoft Teams: Multi-line call history tabs in the Calls app

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Microsoft Teams: Multi-line call history tabs in the Calls app

Multi-line users get a redesigned call history experience that organizes activity by phone line. Call activity is organized into dedicated tab...

M365 Admin 2 months ago 12

Microsoft Purview: Endpoint Data Loss Prevention-Archive File Classification Behavior Change for Windows Endpoints

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Microsoft Purview: Endpoint Data Loss Prevention-Archive File Classification Behavior Change for Windows Endpoints

We are updating archive file classification behavior on Windows endpoints to align with cloud workloads. This change improves consistency, red...

M365 Admin 2 months ago 14

Microsoft Teams: Upgraded call history in Teams Calls app

Article

Microsoft Teams: Upgraded call history in Teams Calls app

Call history in the Teams Calls app is being upgraded to make it easier to find and act on past call activity. Missed calls and associated voi...

M365 Admin 2 months ago 14

Article

How to enable multiple language for your Power Apps app?

Power Tech Speck (Girish Uppal) 2 months ago 11

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