Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
While we have some interesting updates for SharePoint and using Copilot in Excel, we are most excited about how AI can help us keep up with me...
Just a short episode to share some easier ways of managing views in Teams Chat and Channel sections, Teams meeting recaps without transcripts...
Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM This episode with Joris de Gruyter explores how advanced AI agents ...
Since March 2026, Power BI semantic models have started showing warnings in their Refresh History in the Service. This has scared a few people...
The pace of AI innovation continues to accelerate, and Microsoft keeps moving fast. This time the leap is significant: Copilot Cowork — the ne...
The preview feature of Dataverse AI Prompt Columns enables us to tie specific Dataverse columns and add generative AI capabilities to be used ...
Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM This episode explores the shift from prompt driven AI tools to pers...
Insurance is a business built on risk. Every decision, who to sell to, when to follow up, which claim to investigate, which policy is about to...
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