Dynamics 365 Customer Service Articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Article

Who owns an AI agent after it goes live?

Governing AI Agents in Practice — Article 01 An AI agent has gone live. People are using it, the project team has moved on, and someone report...

nijos.dev – Giving back to the community what I have learned 6 days ago 6

Article

Salesforce Migration to Microsoft Dynamics 365 CE/CRM: What to Simplify Before You Move

Salesforce migration often starts with a simple question. How do we move the records? For enterprise teams considering Microsoft Dynamics 365 ...

Microsoft Dynamics 365 | Partners | Pricing & Cost | Dynamics CRM 6 days ago 6

Article

Re: Databricks ADBC connector for Power BI and Microsoft Fabric (Generally Available)

what about on-premises gatewa using semantic model and data flow gen1 ? how it handle the ADBC drivers ? is there any ADBC driver in build for...

All Power BI Updates Blog posts 6 days ago 11

Article

Keeping Digital Customer Engagement Human in Dynamics 365

Automated emails, routed cases, and AI-drafted replies have made customer engagement faster than ever. Customers rarely remember speed, though...

Microsoft Dynamics 365 | Partners | Pricing & Cost | Dynamics CRM 6 days ago 6

Article

Azure DevOps available in Microsoft Copilot

The Azure DevOps Plugin is now available in Microsoft Copilot. It brings Azure DevOps directly into Copilot Chat, Cowork, and Code, so you can...

Azure DevOps Blog 6 days ago 8

Article

Microsoft 365 & Power Platform Call (Microsoft Speakers) – October 20th, 2026 – Screenshot Summary

Call Highlights SharePoint Quicklinks: Primary PnP Website: https://aka.ms/m365pnp Documentation & Guidance SharePoint Dev Videos Issues...

Warner Digital - David Warner II - Microsoft 365, Patterns and Practices & Microsoft MVP 6 days ago 5

Article

Re: Power BI Q&A retirement reminder: February 2027 timeline update

I just want to confirm - Q&A is still going away for sovereign clouds, despite the replacement (Copilot) not being available - is that cor...

All Power BI Updates Blog posts 6 days ago 6

Article

Re: Power BI September 2026 Feature Summary

When does the export up to 500k rows come to the service?

All Power BI Updates Blog posts 6 days ago 10

Article

Semi-Automatic Automation: When a Dynamics 365 Process Shouldn’t Run Itself

Every Dynamics 365 organization has a process someone wants to “just automate.” Renewal reminders. Annual contract notices. The once-a-year ch...

Microsoft Dynamics 365 | Partners | Pricing & Cost | Dynamics CRM 6 days ago 6

Article

From quick schedule fixes to automated planning with Scheduling Operations Agent

Learn how Scheduling Operations Agent helps Dynamics 365 Field Service teams optimize resources, automate scheduling plans, and run recurring ...

Microsoft Dynamics 365 Blog 6 days ago 4

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Dynamics 365 Customer Service Articles

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