Microsoft Dynamics 365 Customer Service: Latest Dynamics 365 Customer Service

Extend AI voice support: Introducing real-time voice agents in Microsoft Copilot Studio

Real-time voice agents are now generally available in Copilot Studio, supporting adaptive voice experiences for complex customer conversations...

Meet Your Agentic Contact Center

Dynamics 365 Contact Center introduces a coordinated agent model where AI agents work together across engagement, quality, and operations for ...

Evaluate Customer Service With Dynamics 365 Quality Scoring

AI Is Now Grading Your Customer Service: Are You Ready for Dynamics 365 Quality Scoring? For years, most organizations have measured customer ...

Add A D365 Email Notification Type

Add A D365 Email Notification Type

Many base Microsoft events send an email. In this article, learn how to add a new D365 email notification type. Then associate the event with ...

Dynamics 365 Notifications Not Working? Here’s What’s Actually Going Wrong (and How to Fix It)

You set up notifications in Microsoft Dynamics 365 expecting one thing: Timely updates that help you act faster. But reality looks different. ...

Expense Agent in Dynamics 365 Business Central

Power Platform Pay-As-You-Go Explained: Pricing, Benefits, & Use Cases

In the current digital environment, businesses need operational flexibility by using software tools to enable automation and improve data anal...

Dynamics 365 Contact Center – Use Service Operations Agent to simplify setup tasks

We are announcing Service Operations Agent in Dynamics 365 Contact Center. This feature will reach general availability on May 22, 2026. How d...

Teams Rooms sign-in failures after password reset from Pro Management Portal

Password resets via Teams Pro Management Portal may cause Teams Rooms devices to fail sign-in due to a forced password change prompt they cann...