Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Microsoft 365 Copilot introduces Calendar Agent capabilities to automate calendar management via natural-language instructions, helping users ...
Microsoft Agent 365 reaches general availability on May 1, 2026, offering enterprise-ready licensing, improved governance, and support. Fronti...
We are announcing the ability to import projects in MPP files into existing projects in Dynamics 365 Project Operations. This feature will rea...
We are announcing the ability to stay on track at every deal stage with delta-first guidance in Sales Close Agent in Dynamics 365 Sales. This ...
The May 2026 update for the Office 365 for IT Pros eBook is available for current subscribers to download the refreshed EPUB and PDF files. Th...
Meetings as References in Copilot Notebooks bring Teams meeting content into the notebook experience, enabling users to ground Copilot on the ...
Authoritative Sites feature empowers administrators to designate specific SharePoint sites as official, trusted sources of information. By cla...
We are introducing a new Power Automate action that enables automated document generation using document generation (DocGen) forms in SharePoi...
We are announcing the ability to utilize average wait time in messaging API channels in Dynamics 365 Contact Center. This feature will reach g...
We are announcing the ability to split recordings by speaker in the closed conversation view in Dynamics 365 Contact Center. This feature will...
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