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Dynamics 365 Customer Service Articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Replacing Retired Office 365 Connectors with Teams Workflows

Article

Replacing Retired Office 365 Connectors with Teams Workflows

Microsoft retired Office 365 Connectors in May 2026. You might not have noticed that some Teams channels no longer receive updates from differ...

Office 365 for IT Pros 1 month ago 16

Where Does the AI End?

Article

Where Does the AI End?

An “End-to-End AI Solution” may sound like a cutting-edge technological achievement in today’s market, but it’s often ...

Forward Forever 1 month ago 12

Dataverse vs SharePoint Lists: Key Differences, Features, and Which One Should You Choose?

Article

Dataverse vs SharePoint Lists: Key Differences, Features, and Which One Should You Choose?

Introduction A SharePoint List can launch a working tracker in minutes. Dataverse can support a multi-department business app for years. Both ...

Softchief Learn 1 month ago 12

Dependency Injection in ASP.NET Core: Best Practices for Building Scalable Applications

Article

Dependency Injection in ASP.NET Core: Best Practices for Building Scalable Applications

Introduction Modern enterprise applications require software architectures that are maintainable, testable and scalable. As applications grow ...

Softchief Learn 1 month ago 10

Business Central 2026 release wave 2 (BC29): Report layout subtype on Word layouts

Article

Business Central 2026 release wave 2 (BC29): Report layout subtype on Word layouts

Hi, Readers.The public preview for Dynamics 365 Business Central 2026 release wave 2 (BC29) is available. Learn more: Link. I will contin...

Dynamics 365 Lab 1 month ago 14

Outlook: Multi Account Search

Article

Outlook: Multi Account Search

Users will be able to see results from multiple mailboxes interweaved in a single ranked list and will be able to do standard mail actions. Pr...

M365 Admin 1 month ago 15

Dynamics 365 Field Service: Manage rental service demand with work order requests

Article

Dynamics 365 Field Service: Manage rental service demand with work order requests

Rental organizations need to coordinate commercial rental activity, equipment availability, asset condition, and service execution across mult...

M365 Admin 1 month ago 10

Microsoft Teams: Schedule Channel Meetings from Outlook Calendar

Article

Microsoft Teams: Schedule Channel Meetings from Outlook Calendar

Users will be able to schedule Microsoft Teams channel meetings directly from Outlook Calendar. This streamlines meeting creation and helps ke...

M365 Admin 1 month ago 11

Article

Microsoft 365 admin center: Optional Public CDN Support in Brand Center Setup

We are updating the Brand Center setup experience so that administrators can set up Brand Center without enabling Public CDN. Today, Public CD...

M365 Admin 1 month ago 15

Dynamics 365 Field Service: Book Work Orders with Multiple Requirements

Article

Dynamics 365 Field Service: Book Work Orders with Multiple Requirements

Dispatchers can now select which resource requirement to schedule when booking a work order that has multiple requirements. The new Book exper...

M365 Admin 1 month ago 16

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