Microsoft Dynamics 365 Customer Service: Latest Dynamics 365 Customer Service

Data Privacy: Microsoft Online Services Subprocessor Disclosure

This notice provides an update to the Microsoft Online Services Subprocessors List. Microsoft may engage non-Microsoft organizations to help p...

Updates available for Microsoft 365 Apps for Current Channel

We’ve released updates to the following update channel for Microsoft 365 Apps: Current Channel When this will happen: We’ll be gra...

Change Optics report for Exchange Online begins public preview

The Change Optics report for Exchange Online is in public preview, providing administrators visibility into email traffic affected by upcoming...

Microsoft Purview | Data Loss Prevention- DLP to restrict processing external emails in M365 Copilot and Copilot Chat

Microsoft Purview is adding a new Data Loss Prevention (DLP) control for Microsoft 365 Copilot and Copilot Chat to exclude external emails fro...

Microsoft Copilot Studio – Use MCP-compliant tools in agent workflows

We are announcing the ability to use MCP (model context protocol) -compliant tools in agent workflows in Microsoft Copilot Studio. This featur...

Dynamics 365 Supply Chain Management – Enhance picking speed using spatial location intelligence

We are announcing the ability to optimize warehouse picking routes using spatial coordinates with advanced route algorithms in Dynamics 365 Su...

Dynamics 365 Commerce – Display distance in kilometers on the Store Commerce app

We are announcing the ability to enable distance units (in kilometers or miles) in the Store Commerce store locator and inventory lookup for m...

Dynamics 365 Commerce – Enable associates to use the nearest store payment terminal

We are announcing the ability to select any available payment terminal from a dedicated hardware station, enabling fully mobile store transact...

Dynamics 365 Supply Chain Management – Enable precise serial and batch capture in cluster picking

We are announcing the ability to achieve accurate order matching and efficient warehouse operations by capturing serial and batch numbers for ...

M365 Copilot in D365 Sales