Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Welcome to our fourth roundup of 2026. We look back at what was announced, released and delayed across Microsoft 365 and Copilot in April.Copi...
Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM 👉 Full Show Notes https://www.microsoftinnovationpodcast.com/829 ...
In this article, we provide few simple examples on how to leverage the Agent 365 APIs in order to control availability of agents within your M...
Cumulative Update (May, 2026) for Microsoft Dynamics 365 Business Central is now released. BC28: CU01 Cloud (SaaS): Managing Production and Sa...
The Microsoft 365 Copilot Agent Evaluations tool helps developers measure and improve the quality of agents they build for Microsoft 365 Copil...
Consent-Based Recording in Dynamics 365 Contact Center captures caller consent early and enforces it across voice AI and agent interactions to...
Microsoft Entra will enforce stricter federatedTokenValidationPolicy by default starting mid-August 2026, blocking federated sign-ins when int...
Microsoft 365 Copilot in PowerPoint now supports the Flux.2 Flex image generation model, offering higher-quality visuals and layout. Available...
We are announcing the ability to enable enhanced screen recording controls for admins in Dynamics 365 Customer Service. This feature will reac...
The new Outlook for Windows will support storing S/MIME certificates directly in Contacts, enabling encrypted emails and continuity from class...
Azure
Dynamics 365
Dynamics 365 Business Central
Dynamics 365 Commerce
Dynamics 365 Contact Center
Dynamics 365 Customer Service
Dynamics 365 Customer Voice
Dynamics 365 Field Service
Dynamics 365 Finance
Dynamics 365 Human Resources
Dynamics 365 Marketing (Customer Insights)
Dynamics 365 Order Management System
Dynamics 365 Project Operations
Dynamics 365 Sales
Dynamics 365 Supply Chain Management
Microsoft 365
Microsoft 365 Copilot
Microsoft 365 Graph
Microsoft 365 Sharepoint
Microsoft 365 Teams
Microsoft Excel
Microsoft OneNote
Microsoft Outlook
Microsoft PowerPoint
Microsoft Word
Power Platform
AI Builder
Copilot Studio
Dataverse
Power Apps
Power Automate
Power BI
Power Fx
Power Pages
Newsletter
A curated digest of community blogs, product news, videos, and podcasts — delivered without the noise.
