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Microsoft Dynamics 365 Customer Service: Latest Dynamics 365 Customer Service

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Microsoft Copilot (Microsoft 365): New Microsoft 365 Copilot usage reports for Copilot Search, Connectors, and Agents for US Government customers

Article

Microsoft Copilot (Microsoft 365): New Microsoft 365 Copilot usage reports for Copilot Search, Connectors, and Agents for US Government customers

We are introducing new Microsoft 365 Copilot usage reports for Copilot Search, Copilot Connectors, and Copilot Agents for US Government custom...

M365 Admin 2 days ago

Dynamics 365 Business Central: USA – Manually upload 1099 forms to the IRIS

Article

Dynamics 365 Business Central: USA – Manually upload 1099 forms to the IRIS

The FIRE system will effectively be retired at the end of 2026, and IRIS will be the only electronic filing channel starting January 1, 2027. ...

M365 Admin 2 days ago

Article

Dynamics 365 Field Service: Use AI recommendations for mobile offline profile configuration

Business value Mobile offline profile design can affect first sync, ongoing sync cost, app responsiveness, and reliability. Administrators and...

M365 Admin 2 days ago

Dynamics 365 Sales: Autonomously generate quotes and drive sales with Sales Development Agent

Article

Dynamics 365 Sales: Autonomously generate quotes and drive sales with Sales Development Agent

Sales Development Agent (SDA) can take leads from qualified opportunities to closed deals. Key capabilities include: Generating quotes through...

M365 Admin 2 days ago

Microsoft Teams: Manage call groups on Mobile

Article

Microsoft Teams: Manage call groups on Mobile

Users can create and manage their call group directly from Teams on Mobile. They can add or remove members, configure how the group should rin...

M365 Admin 2 days ago

Dynamics 365 Project Operations: Enable multiple baselines for a project

Article

Dynamics 365 Project Operations: Enable multiple baselines for a project

Multiple Baselines enables project managers to capture and maintain multiple snapshots of a project plan, providing a historical record of pro...

M365 Admin 2 days ago

Microsoft Teams: Intelligent call recap for call queue calls on Mobile

Article

Microsoft Teams: Intelligent call recap for call queue calls on Mobile

Calling reps and supervisor leads can access intelligent call recap for call queue calls directly from the Queues app on Mobile. After a call,...

M365 Admin 2 days ago

Spotify

Learn the rules: The hacker mindset

Research Manager Mike Walker reflects on a career spanning hacker culture, cybersecurity, and AI, sharing lessons about trust, teamwork, leade...

Microsoft Research Podcast 2 days ago

Spotify

Learn the rules: The hacker mindset

Research Manager Mike Walker reflects on a career spanning hacker culture, cybersecurity, and AI, sharing lessons about trust, teamwork, leade...

Microsoft Research Podcast 2 days ago

Article

How to change site ownership in Microsoft Power Pages?

Power Tech Speck (Girish Uppal) 2 days ago 5

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