Microsoft Dynamics 365 Customer Service: Latest Dynamics 365 Customer Service

Dynamics 365 Customer Insights – Data – Use Microsoft Fabric OneLake as a data source

We are announcing the ability to use Microsoft Fabric OneLake as a data source. This feature will reach public preview on May 29, 2026. How do...

Power Automate – Create and visualize custom KPIs in the process intelligence experience

We are announcing the ability to create and visualize custom KPIs in the process intelligence experience in Power Automate. This feature will ...

Microsoft Dataverse – Chat and reason over Dataverse business data in Microsoft 365 Copilot (preview)

We are announcing the ability to chat and reason over Dataverse business data with Microsoft 365 Copilot in Microsoft Dataverse. This feature ...

Dynamics 365 Sales – Get lead research and next best actions in Sales Home

We are announcing the ability to get lead research and next best actions in Sales Home in Dynamics 365 Sales. This feature will reach public p...

Microsoft Power Automate – Support for normalized schema import for data ingestion

We are announcing the ability to ingest data in a normalized data structure format for process mining in Power Automate. This feature will rea...

Power Automate – Restore accidentally deleted flows

We are announcing the ability to restore accidentally deleted flows in Power Automate. This feature will reach public preview on June 1, 2026....

Dynamics 365 Customer Service – Manage intraday operations with AI agent (preview)

We are announcing the ability to manage intraday operations with AI agent in Dynamics 365 Customer Service. This feature will be available for...

Dataverse in Microsoft 365 Copilot

Copilot Cowork: From conversation to action across skills, integrations, and devices

Today, we’re announcing additional capabilities in Cowork to expand on what it can make possible for you. The post Copilot Cowork: From conver...

What’s New in Dynamics 365 Customer Service 2025 Wave 1

The Dynamics 365 Customer Service 2025 Wave 1 Release introduces Copilot‑powered capabilities that help support teams find cases faster, get a...