Microsoft Dynamics 365 Customer Service: Latest Dynamics 365 Customer Service

Microsoft Copilot (Microsoft 365): Work IQ APIs: Researcher Agent Access

Allows developers to invoke the Researcher agent through the Work IQ endpoint to perform multi‑step analysis, deep reasoning, and synthesis ac...

Microsoft Teams: Support human interpreter listening mode in Microsoft Teams Rooms on Windows

Microsoft Teams Rooms on Windows now supports human interpreter listening mode in meetings where organizers enable language interpretation in ...

SharePoint Online Gets Authoritative Sites

SharePoint Online authoritative sites are trusted sites for Microsoft 365 Copilot to give priority to when using material for chats and search...

The Impact of Dynamics 365 CRM and Xero Integration on Your Business 

Most teams working across multiple systems don’t immediately notice the problem—but they experience it every day. Sales wo...

Dynamics 365 Business Central: Understanding the State/Region/Province/County field on the Customer Card

Hi, Readers.Today I’d like to briefly discuss a frequently asked question, which I also saw on the Dynamics 365 Community yesterday, abo...

Hidden Required Fields Causing “Please ensure all required fields are filled out” Error While Disqualifying a Lead in Dynamics 365 / Dataverse

While working on a Lead Disqualification scenario in Dynamics 365, we ran into a strange issue. When trying to Disqualify a Lead, Dynamics 365...

When Copilot Studio meets Dataverse: Supercharged AI knowledge!

Copilot Notebooks, Plan Mode Excel et images IA dans PowerPoint

Imaginez Sophie, directrice de projet dans une PME de services-conseils. Elle prépare une offre de service pour un client important. Les ...

Enhancing Customer Service Operations with Copilot Immersive Preview in Dynamics 365

Microsoft Dynamics 365 Customer Service provides AI-powered assistance through Copilot features that help customer service representatives imp...