Microsoft Dynamics 365 Customer Service: Latest Dynamics 365 Customer Service

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

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Work IQ: Production‑ready intelligence for every agent

Work IQ provides a workplace intelligence layer that enables agents to access and reason over organizational data, context, and tools, continu...

Microsoft 365 Developer Blog 2 months ago 17

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Build collaborative agents where work happens

At Microsoft Build 2026, we're announcing new investments to help your agents become teammates in everyday work, from new interaction patterns...

Microsoft 365 Developer Blog 2 months ago 10

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Build collaborative agents where work happens

At Microsoft Build 2026, we're announcing new investments to help your agents become teammates in everyday work, from new interaction patterns...

Microsoft Teams – Microsoft 365 Developer Blog 2 months ago 10

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Week 10 Updates : Free Microsoft Dynamics 365 Finance and SCM Course

10 weeks in. 53 videos published. Still free. This week — we close the inventory chapter. And open a new one. Here’s something most cons...

Explore Microsoft Dynamics 365 Finance and Operations Together 2 months ago 13

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Do You Need a CRM Partner or Can You Set It Up Yourself?

“My kid could paint that!” “So easy, a Caveman can do it.” “A low-code solution anyone can deploy.” We’ve heard the pitch, but here is the rea...

Microsoft Dynamics 365 | Partners | Pricing & Cost | Dynamics CRM 2 months ago 2

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Frontier Tuning: Teaching AI to work the way you do

We're announcing the private preview of Frontier Tuning, a new approach to making AI work the way your business does by applying reinforcement...

Microsoft 365 Developer Blog 2 months ago 21

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Managing Complex Service Work with Financial Clarity

Learn how Dynamics 365 unifies field service and project financials, enabling real-time profitability tracking, accurate billing, and connecte...

Microsoft Dynamics 365 Blog 2 months ago 7

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Introducing Microsoft Scout: Your always-on personal agent

Microsoft Scout is integrated across the Microsoft 365 apps you use every day, keeping it grounded in your flow of work. The post Introducing ...

Microsoft 365 Blog - Homepage 2 months ago 12

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Announcing the new Work IQ APIs

Work IQ is a new intelligence layer for Microsoft 365, designed to understand how work gets done across your organizations. The post Announcin...

Microsoft 365 Blog - Homepage 2 months ago 12

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Frontier Tuning: Teaching AI to work the way you do

Frontier Tuning introduces a new way to tune AI agents around your organization’s workflows, internal knowledge, and compliance safeguards. Th...

Power Virtual Agents - Blog 2 months ago 6

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Microsoft Dynamics 365 Customer Service: Latest Dynamics 365 Customer Service

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