Dynamics 365 Customer Service Articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Article

How Your Field Operations Are Costing the Planet More Than You Think

Every sustainability report published in 2026 has a section on emissions. Most of them have a section on energy. A growing number have section...

Microsoft Dynamics 365 | Partners | Pricing & Cost | Dynamics CRM 1 month ago 11

Article

Team Inogic Is Heading to Community Summit Nashville. Will You Be There?

Every year, thousands of Microsoft business applications professionals, CRM admins, IT leaders, finance managers, Dynamics developers, and Pow...

Inogic- Maplytics | Dynamics CRM Add-Ons | Development | Consulting 1 month ago 9

Article

How to get the Windows 11 2026 Update

Windows 11, version 26H2, also referred to as the Windows 11 2026 Update, is now generally available. This annual feature update for Windows 1...

M365 Admin 1 month ago 15

Article

Sales in Microsoft 365 Copilot – Link meetings to CRM records automatically with AI

We are announcing the ability to link meetings to CRM records automatically with AI in Sales in Microsoft 365 Copilot. This feature will reach...

M365 Admin 1 month ago 10

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Work IQ: ExpandedContextIQ

Expand Context IQ so users can discover and select additional agents, skills, and content sources while composing prompts. Product Release pha...

M365 Admin 1 month ago 10

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Work IQ: Custom agents + 3P calls

Enable Work IQ to invoke custom agents and agents that call supported third-party tools. Product Release phase Preview Release date November C...

M365 Admin 1 month ago 11

Article

Microsoft Copilot Studio: Discover & Add Skills from the skill catalog

With the Skills catalog in Copilot Studio, makers can discover, reuse and selectively share approved organizational skills instead of recreati...

M365 Admin 1 month ago 11

Article

How to Configure SharePoint Structure Creator: A Step-by-Step Setup Guide

If you've decided to fix your SharePoint unique permissions problem by redesigning your library structure instead of manually reorganizing doc...

Microsoft Dynamics 365 | Partners | Pricing & Cost | Dynamics CRM 1 month ago 11

Article

Cosmos DB Mirroring in Fabric Now Supports Virtual Network Data Gateways

Azure Cosmos DB mirroring in Microsoft Fabric now offers a simpler way to connect accounts secured by private endpoints or virtual networks. A...

Azure Cosmos DB Blog 1 month ago 13

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Microsoft 365 Groups, Conversations, Threads, and Posts

When launched in 2015, Outlook groups were an email-based collaboration platform. Now called Microsoft 365 Groups, the few Outlook groups that...

Office 365 for IT Pros 1 month ago 8

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Dynamics 365 Customer Service Articles

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