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Microsoft Dynamics 365 Customer Service: Latest Dynamics 365 Customer Service

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Power Pages: Create Power Pages SPA site from the Power Pages studio

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Power Pages: Create Power Pages SPA site from the Power Pages studio

Quickly get started with modern single-page application (SPA) development by creating a site directly from Power Pages Studio. Continue buildi...

M365 Admin 26 days ago 4

Work IQ: Microsoft IQ

Article

Work IQ: Microsoft IQ

Provide a unified intelligence layer that helps agents discover, reason over, and use organizational knowledge. Product Release phase Preview ...

M365 Admin 26 days ago 6

Visio: Desktop Model Context Protocol (MCP) Server

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Visio: Desktop Model Context Protocol (MCP) Server

The Microsoft Visio Desktop MCP Server enables compatible AI clients to connect with the Visio Desktop application to create, read, and update...

M365 Admin 26 days ago 18

Work IQ: Retrieve

Article

Work IQ: Retrieve

Enable agents to retrieve relevant Microsoft 365 content and context through Work IQ. Product Release phase Preview Release date November CY20...

M365 Admin 26 days ago 3

Work IQ: A2A and MCP long running tasks

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Work IQ: A2A and MCP long running tasks

Enable durable long-running A2A and MCP tasks with progress tracking, later result retrieval, and cancellation. Product Release phase Preview ...

M365 Admin 26 days ago 4

Dynamics 365 Commerce: Enable MCP tools for POS returns

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Dynamics 365 Commerce: Enable MCP tools for POS returns

This feature provides reusable MCP tools for Store Commerce POS returns. These tools expose Commerce return capabilities as structured actions...

M365 Admin 26 days ago 2

Work IQ: REST endpoint tools

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Work IQ: REST endpoint tools

Enable agents to use supported REST endpoints as tools through governed Work IQ integrations. Product Release phase Preview Release date Novem...

M365 Admin 26 days ago 4

Outlook: Copilot Chat available in shared and delegate mailboxes

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Outlook: Copilot Chat available in shared and delegate mailboxes

Shared mailbox users and delegates with read and manage (full access) and/or mail folder-level permission will now be able to access Copilot C...

M365 Admin 26 days ago 5

Power Apps: Manage model-driven app AI features from consolidated settings

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Power Apps: Manage model-driven app AI features from consolidated settings

Consolidated AI settings make it easier for makers and admins to find and manage AI capabilities for model-driven apps across two complementar...

M365 Admin 26 days ago 2

Dynamics 365 Supply Chain Management: Procurement Agent – Define custom scenarios for agent-generated supplier emails

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Dynamics 365 Supply Chain Management: Procurement Agent – Define custom scenarios for agent-generated supplier emails

Business end-users and buyers can define and maintain their own outbound follow-up scenarios and use them wherever built-in scenarios are used...

M365 Admin 26 days ago 2

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