Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Microsoft Teams meetings can now be linked to existing Planner plans, allowing tasks to be tracked in one place instead of multiple plans. Thi...
Microsoft 365 Copilot will enhance summarized answers above search results with more concise, scannable responses and improved UI for continui...
Outlook emails can now be added as references in Microsoft 365 Copilot Notebooks, allowing Copilot to use email content alongside files for mo...
Microsoft Planner will no longer enforce start dates to be before due dates. Users can set start and due dates independently without automatic...
OneDrive is transitioning its URLs from contoso-my.sharepoint.com to onedrive.cloud.microsoft starting July 2026, aligning with Microsoft’s cl...
Microsoft Viva Engage will switch its GIF provider from Tenor to GIPHY by late July 2026, aligning with Microsoft Teams for a consistent exper...
Microsoft Teams on macOS (versions earlier than Tahoe 26.4) has a known screen sharing issue causing blank or interrupted shares. From late Ju...
We are announcing the ability to group workforce engagement artifacts with Planning Groups in Dynamics 365 Customer Service. This feature will...
We are announcing the ability to group workforce engagement artifacts with Planning Groups in Dynamics 365 Customer Service. This feature will...
We are announcing the ability to connect Dynamics 365 Sales to Copilot Cowork with Skills. This feature will reach general availability on Jun...
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