Dynamics 365 Contact Center
Dynamics 365 Contact Center
Configure authentication with Security Agent in Power Pages
As part of the 2026 Release Wave 1, Microsoft introduced the Security Agent in Power Pages to help makers configure and improve website securi...
Duplicate Records in Dynamics 365 CRM: How DeDupeD Detects, Merges, and Prevents Them
Duplicate records in Dynamics 365 CRM silently compromise sales pipelines, distort business reporting, and erode Dynamics CRM data accuracy ac...
Out-of-band update to address Windows update issue affecting some devices with Intel IPF driver
Microsoft has released an out-of-band (OOB) update today to address an issue affecting a limited number of Dell devices with an Intel Innovati...
Copilot Analytics – Agent 365 dashboard for managers
Managers with team-level access to Microsoft Copilot Analytics in Viva Insights will gain visibility into Agent 365 adoption and usage across ...
Microsoft Defender for Office 365: AIR Investigation Experience Improvements
Microsoft Defender for Office 365’s AIR experience will add a manual refresh button, replacing auto-refresh, and simplify investigation ...
A Comprehensive Guide To Utilize Agentic AI For Business Growth
Artificial intelligence has moved far beyond simple automation and content generation. Today, a new category — agentic AI — is emerging as one...
Configuring the Pre-requisite Master Data for Quality Management in D365 F&SCM – Part 2
Overview In Part 1, we understood why Quality Management is essential for every manufacturing organization and how Microsoft Dynamics 365 Fina...
Same Copilot. So. Much. Better.
If you’ve ever been on a Teams call with me or seen a YouTube video of an interview, you would recognize this wall “behind the redhead” for su...
Using User Assigned Managed Identities with Microsoft 365 Automation
A user assigned managed identity (UAMI) is a secure method to authenticate with many important endpoints, including the Microsoft Graph. It’s ...
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