Dynamics 365 Contact Center

The sad state of governance APIs for Copilot and Agent 365

We take yet another look at the (lack of proper) APIs for managing agents and Copilot policy settings within Microsoft 365. Spoiler alert, thi...

Microsoft Business Applications Architecture Explained | Azure Tenant & Microsoft Entra ID

How Dynamics 365 Maps Are Transforming Operations in the Utility Supply Industry.

When the lights go out, the gas stops flowing, or a water main fails, there is no grace period. Utility supply is one of the few industries wh...

Dynamics 365 CE vs Business Central: Which Microsoft ERP & CRM Solution Should You Learn or Implement in 2026?

Introduction Microsoft Dynamics 365 has transformed how organizations manage customer relationships, business operations, and financial proces...

C# Full Stack Developer Roadmap for 2026 (Complete Beginner to Advanced Guide)

Introduction The demand for C# Full Stack Developers continues to grow as businesses increasingly rely on Microsoft technologies to build scal...

Quick Tip | Open a GitHub Repo in ‘VS Code’

I came across this handy tip and wanted to share it. You can open any GitHub repository in Visual Studio Code for the Web straight from the br...

Microsoft Teams: Join by code requires owner approval for private teams

Microsoft Teams will require owner approval for users joining private teams via join codes starting late August 2026. Users can still generate...

Microsoft Entra: Passwordless password change in My Sign-Ins

Microsoft Entra will enable passwordless users to change their passwords via My Sign-Ins using strong credentials like passkeys or Windows Hel...

Microsoft Outlook for iOS and Android: Insert signature images from OneDrive

Outlook for iOS and Android will allow users to insert signature images directly from OneDrive starting late August 2026. This feature, enable...