Dynamics 365 Contact Center

Azure Speech LLM 2607: Better Multilingual Transcription in Microsoft Foundry

Bring Microsoft Dynamics 365 into the flow of work with 30 new CRM skills

Bring Dynamics 365 customer context, expertise, and actions into the flow of work with 30 new CRM skills for Microsoft Copilot and custom agen...

Microsoft 365 & Power Platform Community Call – October 8th, 2026 – Screenshot Summary

Call Highlights   SharePoint Quicklinks: Primary PnP Website: https://aka.ms/m365pnp Documentation & Guidance SharePoint Dev Videos Issues...

New Wiki Editor Experience

We are excited to announce a new editing experience for Wiki pages. We are replacing the existing editor with a new editor built on Monaco Edi...

Pre-authenticated (tempauth) URLs are retiring: move to Microsoft Entra ID tokens before April 1, 2027

Starting April 1, 2027, affected Microsoft Graph file APIs will no longer return pre-authenticated URLs. Applications using these APIs must au...

Enhancing Customer Service Automation with AI Agents in Dynamics 365 CRM – Part 1

When a customer service team grows, they often face a big problem. Their shared support inbox fills up with noise. Real customer complaints ne...

What’s new in Copilot and Microsoft AI 2026-10-08

Highlights Interactive slides make presentation content explorable. The October 7 Message Center update describes independent attendee interac...

What Nashville’s Food Scene Can Teach You About Maps Integration in Dynamics 365

The post What Nashville’s Food Scene Can Teach You About Maps Integration in Dynamics 365 appeared first on Blog | Maplytics.