Dynamics 365 Contact Center

Add properties to SharePoint files

Add columns to library files so you can filter, sort, group, and find them by metadata instead of folders.

Bulk Update of Multiple Bookings: Resource Reassignment and Time Shifting

Bulk Reassignment of Bookings to a Different Resource Dispatchers in field service often need to reschedule multiple bookings at once due to t...

Build Power Apps with AI | Canvas Apps Authoring MCP Server + Claude Code

Power Automate Flow — HTTP Trigger to Azure OpenAI

Build the secure Power Automate HTTP trigger flow that receives free text from the portal, calls Azure OpenAI using your smart-form-extract de...

Beyond Copilots: A Smarter AI Approach for Dynamics 365 CRM

Your Dynamics 365 CRM already stores customer data, tracks activities, and generates reports. Yet your teams still spend time deciding which l...

Remote Event Receivers are retiring: move to SharePoint webhooks before July 1, 2027

Remote Event Receivers in SharePoint Online are retiring. Starting July 1, 2027, all remote event receivers will stop firing events, including...

Windows Server 2022 hotpatch update support extended through October 2027

Hotpatch update support for Windows Server 2022 Datacenter: Azure Edition is being extended beyond its original end date. Previously aligned t...

Microsoft OneNote: Multimodal recording in Copilot Notebooks on Windows

Microsoft is introducing multimodal capture in OneNote Copilot Notebooks on Windows, allowing users to record audio, images, and notes togethe...

Access your brand assets in PowerPoint

Microsoft 365 Copilot in PowerPoint will provide native access to brand assets (colors, logos, icons, images) via a dedicated brand pane start...

Microsoft Teams: Assistant information now available in Organization view

Microsoft Teams will show Assistant information in the Organization section of user profile cards, improving visibility. This feature, enabled...