Dynamics 365 Contact Center

Microsoft Copilot Studio Can Build Apps Now! 🚀

Intelligence on the Windshield: Using Sales Navigator Inside Dynamics 365 Sales

For years, the LinkedIn intelligence that could have saved a deal lived in a different browser tab.…

Priority cleanup for SharePoint Online and OneDrive for Business gets a permanent deletion option

We last talked about Priority cleanup an year ago, back when we explored how the newly introduced support for overriding a retention policy st...

Microsoft 365 Copilot: Skills in Copilot Chat

Microsoft 365 Copilot Chat now supports customizable skills for task-specific instructions, usable by end users and deployable by admins. Skil...

Microsoft Outlook for Android and iOS: Send Availability functionality restored

The Send Availability feature is restored in Microsoft Outlook for Android and iOS, allowing users to share their meeting availability easily ...

Microsoft Graph: New tenant controls for retirement of non-standard file API tokens

Microsoft will retire pre-authenticated (tempauth) URLs in SharePoint Online and OneDrive by April 1, 2027. New tenant controls will allow adm...

Audio Overview Updates

Microsoft is enhancing Audio Overview with topic-based episodes for easier navigation, support for sensitivity labels when saving to OneDrive,...

Microsoft Planner: Introducing Local Custom Fields

Microsoft Planner introduces Local Custom Fields, allowing users with Planner Premium licenses to add up to 10 customizable fields (Text, Numb...

30-Day Reminder: Windows 11, version 23H2 Enterprise and Education editions reach end of updates on November 10, 2026

On November 10, 2026, Windows 11, version 23H2 Enterprise and Education editions will reach end of updates. The November 2026 Windows security...

Microsoft Outlook: Themes by Copilot retirement

Themes by Copilot in Microsoft Outlook will be retired worldwide from mid- to late October 2026. Users with a Copilot license will lose the ab...