Dynamics 365 Contact Center
Enable agents to retrieve relevant Microsoft 365 content and context through Work IQ. Product Release phase Preview Release date November CY20...
Enable durable long-running A2A and MCP tasks with progress tracking, later result retrieval, and cancellation. Product Release phase Preview ...
Enable agents to use supported REST endpoints as tools through governed Work IQ integrations. Product Release phase Preview Release date Novem...
This feature provides reusable MCP tools for Store Commerce POS returns. These tools expose Commerce return capabilities as structured actions...
Shared mailbox users and delegates with read and manage (full access) and/or mail folder-level permission will now be able to access Copilot C...
Consolidated AI settings make it easier for makers and admins to find and manage AI capabilities for model-driven apps across two complementar...
Business end-users and buyers can define and maintain their own outbound follow-up scenarios and use them wherever built-in scenarios are used...
Administrators can now assign Microsoft Dataverse group teams backed by Microsoft Entra groups to Business performance planning dimension secu...
Enable A2A and MCP tasks to request missing information or authorization and then resume. Product Release phase Preview Release date November ...
Create and manage contextual discussion threads directly on planning cubes and dimensions. Users can comment on dimension cells, detailed or a...
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