Dynamics 365 Contact Center

Clearer RSVP selection in Outlook Mobile

Outlook Mobile will visually highlight users’ RSVP responses (Yes, Maybe, No) to meeting invitations starting late April 2026, completin...

Classic Outlook: Retirement of people card expanded view

The people card expanded view in Classic Outlook will be retired between June 1-30, 2026, leaving only the standard contact card available. Us...

Extending AI in SharePoint using custom skills

Custom skills for AI in SharePoint enable users with edit permissions to create reusable, multi-step AI tasks using natural language, stored a...

Viva Engage digest updates: Improvements to weekly

Viva Engage will enhance weekly digest emails by including subscribed catch-up content and stopping daily digests on the same day. Changes sta...

2026 Dynamics 365 Release Wave 1: What Sales and Service Teams Should Pay Attention To

Microsoft’s 2026 Dynamics 365 Release Wave 1 (rolling out April–September 2026) continues a clear shift we’ve been watching closely: AI is no ...

AI in D365 CE When Sales, Service, and ERP Data Are Connected

Artificial intelligence is quickly becoming the centerpiece of conversations around Microsoft Dynamics 365 Customer Engagement (D365 CE). With...

Announcing the end of support for Node.js 20.x in the Azure SDK for JavaScript

After July 9, 2026, the Azure SDK for JavaScript will no longer support Node.js 20.x. Upgrade to an Active Node.js Long Term Support (LTS) ver...

How to Switch Managed Services Providers Without Disrupting Your Business

Changing managed services providers is one of the more consequential IT decisions an organization can make. The concerns are predictable — wil...

“Transaction not started. There is no active transaction” error (Dynamics 365 / Dataverse)

We recently ran into an interesting and slightly frustrating issue while trying to mark an activity (Appointment/Phone Call/ Task) as Complete...

Improve Decision Support for Public Finance