Dynamics 365 Contact Center

Outlook: Teammates Calendars in Left Nav in calendar

Users can now see colleagues’ and direct reports’ calendars in the left navigation by default—without manual setup. #newoutlookforwindows Prod...

SharePoint: eSignature for Microsoft 365 – Recipient groups

Recipient groups in eSignature allow a recipient slot to be assigned to multiple people, such that any one  of those people can fulfil the sig...

Outlook: Bulk Opening/Closing calendar groups in the left nav

Users can now bulk select/deselect all calendars within a group on left rail in calendar in #newoutlookforwindows, similar to classic Outlook....

Outlook: Multiselect events on calendar surface

Users can now multi-select events on calendar surface and perform bulk operations like open, copy -paste, delete & categorize in #newoutl...

How to Handle Customer Support on WhatsApp Using Dynamics 365 CRM

Stop Guessing: Let AI Guide Your Next Best Action in Dynamics 365

What if your CRM could tell you the Next Best Action to take, exactly when it matters most? Every CRM user has been there, staring at a dashbo...

Stop Guessing: Let AI Guide Your Next Best Action in Dynamics 365

What if your CRM could tell you the Next Best Action to take, exactly when it matters most? Every CRM user has been there, staring at a dashbo...

Trusted Trainee

Blog post by FF trainee Konsta Suomalainen When my previous traineeship in Brussels was nearing its end last year, I started looking for new o...

High Volume Email is Generally Available and Ready to Charge

On April 1, Microsoft announced the general availability for the High-Volume Email (HVE) solution together with details of the PAYG charges in...